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Display MoreHello.
I'm in trouble with my project zomboid server. It can't connect to steam servers so I can't join it.
In log files it is write Waiting for response from Steam servers and then failed to connect.
Pease help.
I join the server console.
Hello,
We have checked and see you contacted our support via chat.
Did they help you to resolve the reported issue?
Hello,
We've checked into your account and your request appears to be resolved.
If you still are experiencing difficulties, simply let us know and we will re-investigate.
Additionally, any further questions you might have, we are here to help you.
Every time i try to bought a Xbox/Pc server on Nitrado App,its say an error occur,it is a Nitrado App or Windows problem ?
Hello!
We have checked and see you've already contacted Support regarding the issue.
Please let us know if it's resolved.
The problem still exists
Hello!
Please submit a new Support ticket using the guide here: 0.how_to_write_a_good_support_ticket
We are looking forward to your Support request.
If you have any further questions or concerns, please do not hesitate to let us know, as we are here to help.
Hello!
We have checked and see you've already contacted Support regarding the issue.
Please let us know if it's resolved.
Hello,
Apologies for the inconvenience, but you would need to submit a support system ticket, so this kind of request is resolved. We cannot proceed with a forum request due to security reasons.
Please see how to submit a ticket here:
- 0.how_to_write_a_good_support_ticket
Thank you for your understanding, and have a nice day.
Hello!
Thank you for your request.
We have checked and see that one of our agents has already addressed your support ticket regarding the mentioned problem.
We apologize for the inconvenience and look forward to assisting you in any way we can.
Thank you for bringing this to our attention!
The issue indeed is happening on some DayZ Xbox servers. We are working on resolving it, however, you are welcome to submit a ticket to help us investigate and have a quicker update on the progress: 0.how_to_write_a_good_support_ticket
Thank you for your understanding.
Hello!
Please make sure the restarts are set either via the messages.xml or via the Automated Tasks tool. Only one of these ways to set restarts should be used. So kindly choose which option is the best for you, stop your server and disable the restarts set via the other option.
Please let us know if that doesn't help, we will investigate further.I'm not sure where you got that impression. I didn't mention using messages.xml. Please stick to the problem: Automated restarts are still not working.
Thank you, we will investigate further and get back to you as soon as possible, the issue might be from our side.
Hello!
Please make sure the restarts are set either via the messages.xml or via the Automated Tasks tool. Only one of these ways to set restarts should be used. So kindly choose which option is the best for you, stop your server and disable the restarts set via the other option.
Please let us know if that doesn't help, we will investigate further.
Hello,
We apologize for the long waiting period.
We have checked the server and see it requires some adjustments which should be supervised via our ticket system. Please create a ticket regarding this issue.
You can use these helpful instructions to assist you with submitting a ticket through the proper method.
