This post started on May 21, we are already on May 27 and we still don't have any news about something that allows us to access administrator privileges. thanks for understanding
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We are already investigating the error that you are reporting to us, any update we will let you know
Thank you very much for your patience and understanding in this matter.
I hope so, because it is not pleasant to work on a server without access to an administrator menu. Not being able to help the community that plays on the server. I hope you can provide us with a solution soon.thx
Hello, I tried to give me Admin Priv, i edit the "adminlist.txt" file to put my Steam user ID64, but when I am in the game, I press the console key, enter the "adminauth" command and I get the following message "Authentication failed ! You are awarded -5DKP!". Somebody could help me?.
Also, I contacted the support service and they only gave me the following link "wiki.nitrado.net/es/Categor%C3%ADa:V_Rising", which simply explains how to obtain the Steam ID64.
If you are still having issues, some basic things to do:
(1) Restart the server. If is hangs, about 5-10m a button appears to forcestop, then restart.
(2) Check out the server logs. If you see crashstack, that more likely is a corrupted gamefile. It happens with ARK. Sadly the resolution is to rollback to the last known saved file. And no way knowing which one is bad. Some folks that do not feel comfortable trying this- you can contact Support.
(3) If this is a new server, try a reinstall. *note: sometimes this happens after a game update. Wildcard suggests to do a recovery backup.
(4) If all the above fails, please contact Nitrado Support to further investigate. If you already have please continue to be patient. We are unable to assist you here in the forums.
Moderators have no access to servers or accounts. We are volunteers and able to share experiences just like the rest as this is a Community Support Forum for Gamers and Admins just like you and I.
hello, it's solved. Thanks
Hello, I contacted the support and nothing was resolved, I still have the same problem
I suggest you contact the nitrado support team so they can further check what is going on with your server.
I did, over an hour ago.
This is urgent, I have players waiting and it is also a service that I hire 24/7
I need help, the server is stuck restarting, crashing, installing update and keep restarting