I don't see how asking for a status update in any way is considered unprofessional.
I certainly appreciate the warning regarding my statement of canned responses, however I'm sure the typical course of asking people to submit tickets was already done prior to your suggestion.
We are all looking for an answer as to why the servers are no longer functioning after an added content to the game, when they worked prior to said update.
As I asked in my previous post, if you have a means to get word to us, we would all appreciate it.
I think that is very professional, don't you?