An update on my ticket; Convo starts at the bottom.
By: You, Today, 03:07 pm
Every time you answer my tickets, there is a different reason to why you can offer protection!
So then please explain to me how we go about getting this extra protection because i have had a number of tickets which just avoid the question and stay open on another account. How do you offer extra Ddoss protection because we see absolute zero. All that happen is we get tickets answered and closed without any help what so ever, you brush over it like its nothing yet we still need to pay full price for servers that are easy to Ddoss.
When the servers sit at 255 ping for days on end, your telling me that this is server settings!?
It clear to see you don't offer any resolution or care about the issues at hand.
Every Xbox server you have is Dossed on the daily...
Tell me how you are going to stop it? Tell me how i can stop my servers i pay for from been Ddoss. The current protection does not work. I'm not going to keep paying for something Nitrado cannot be arsed to solve. I will also be putting this to trading standards as you offer something that does not work on your website and is clearly false advertising.
By: Nitrado Support, Today, 02:16 am
All our servers by default already count with protection against these
attacks, if by any chance they still manage to break it through, there's
already a special department that can investigate and handle these situations,
since having lag on a server doesn't mean that all the time will be a DDoS
By: You, Today,
Hang on here, you state
on your own website "Having a DDoS protection is nothing
special. What counts is to offer one that actually works"
However you cannot offer better protection on your servers? So will you be
Refunding money to customers or offering servers at a lower cost as they are
Not as advertised on your website?
02/28/2021 22:27 - chris wrote:
Hang on here, you state on your own website "Having a DDoS protection is nothing special. What counts is to offer one that actually works"
However you cannot offer better protection on your servers? So will you be refunding money to customers or offering servers at a lower cost as they are not as advertised on your website?
By: Nitrado Support, 03/01/21, 02:55 pm
Thank you for your support request.
Our servers already have security included, however, if you wish to have more
or a different security, sadly, for Xbox servers only the Microsoft support
team is only able to provide them.
For any further questions, we will gladly assist you.
Have a good day, stay safe.
02/28/2021 22:27 - Chris wrote:
Hi i would like to know if Ddos protection is now offered to ark xbox