Posts by hiimchris

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    An update on my ticket; Convo starts at the bottom.


    By: You, Today, 03:07 pm

    Every time you answer my tickets, there is a different reason to why you can offer protection!


    So then please explain to me how we go about getting this extra protection because i have had a number of tickets which just avoid the question and stay open on another account. How do you offer extra Ddoss protection because we see absolute zero. All that happen is we get tickets answered and closed without any help what so ever, you brush over it like its nothing yet we still need to pay full price for servers that are easy to Ddoss.


    When the servers sit at 255 ping for days on end, your telling me that this is server settings!?


    It clear to see you don't offer any resolution or care about the issues at hand.


    Every Xbox server you have is Dossed on the daily...


    Tell me how you are going to stop it? Tell me how i can stop my servers i pay for from been Ddoss. The current protection does not work. I'm not going to keep paying for something Nitrado cannot be arsed to solve. I will also be putting this to trading standards as you offer something that does not work on your website and is clearly false advertising.



    By: Nitrado Support, Today, 02:16 am

    Hello,

    All our servers by default already count with protection against these

    attacks, if by any chance they still manage to break it through, there's

    already a special department that can investigate and handle these situations,

    since having lag on a server doesn't mean that all the time will be a DDoS

    attack.


    By: You, Today,
    Hang on here, you state

    on your own website "Having a DDoS protection is nothing

    special. What counts is to offer one that actually works"

    However you cannot offer better protection on your servers? So will you be

    Refunding money to customers or offering servers at a lower cost as they are

    Not as advertised on your website?


    02/28/2021 22:27 - chris wrote:

    Hang on here, you state on your own website "Having a DDoS protection is nothing special. What counts is to offer one that actually works"

    However you cannot offer better protection on your servers? So will you be refunding money to customers or offering servers at a lower cost as they are not as advertised on your website?


    By: Nitrado Support, 03/01/21, 02:55 pm

    Hello,

    Thank you for your support request.

    Our servers already have security included, however, if you wish to have more

    or a different security, sadly, for Xbox servers only the Microsoft support

    team is only able to provide them.

    For any further questions, we will gladly assist you.

    Have a good day, stay safe.


    02/28/2021 22:27 - Chris wrote:

    Hi i would like to know if Ddos protection is now offered to ark xbox

    +1 im scared to wipe, 10 maps of another cluster gone today due to ddos :(
    Nitrado is currently the best server provider trust me on that lol so i expect this new wave off ddosing to be fixed fast !

    Also if anyone could answer how-come Cloud-fare cant be used on unofficial servers id happily pay :)
    Works great with official servers, this would only need to be applied to big clusters also !

    We would all pay for protection :)

    I have always been pleased with what has been provided. Any time I thought I had a ddos issue support explained when is already in place. They have hardware and software as a prevention. They explained they have more than just a few customers to protect. They reminded me they are a webhosting company as well. So it seems things are good for the moment. It was suggested that depending what game is being used, that game has certain specifications within the game that should be used within those limits. I asked what that meant. It was suggested as to not use ridiculous boosts in the game. I gave that a try and made a difference. Been great.

    Its very different on console playing Ark Survival. There are free scripts out right now which anyone can send Ddos attacks from their home routers to Nitrado servers causing the server to be 255 ping and unplayable. You can't even loads into the servers, and this is just the free tools, the paid plans that are offered are even worse. They are ran 24/7 until your cluster population has been killed off and then closed down.

    Its as simple as click a button to DDoS console Nitrado servers.

    This is why I started the thread as we need action to fight back against the DDoS attacks.

    All clusters get hitted, and us, owners, can’t do anything about it. We’re just waiting since months now to get a DDoS protection from Nitrado. But pretty sure Ark will be dead before we can get one lol

    Yerp, its so sad to see console ark in this state where most clusters are sat at 255 ping. Its been going on for years but in recent months its legit every other person Ddosing.

    Agreed, you have my backing on this. I already made a post myself to try and instigate some sort of action to implement Ddos protection from Nitrado. I'm sure they will do nothing. The protection they say does not work at all and its just a scam.

    Offer Ddos protection to XBOX ark servers!!!! We are sick of not having any help and told that it is the settings we use.


    Also please stop deleting my post because Nitrado do not want bad publicity.

    FIX YOUR SERVERS INSTEAD OF TAKING OUR MONEY AND OFFERING ZERO SUPPORT.

    Here is an answer to my ticket asking for help. :/ We all know its absolute garbage, what sort of support is this?

    Q. Servers are being dossed looking for any help pls


    [2:34 PM]
    A. Hello, Thank you for your support request.

    We've checked your server settings, you have set TamingSpeedMultiplier=999, we
    strongly recommend staying as close as possible to default but if you really
    want to set it high we recommend going as far as 50, and even 50 can impact
    performance on the server.

    You may be experiencing heavy stutterings, lag, random restarts, or even a
    complete stop in the server. If you use the General Settings some
    configurations have a small symbol indicating that those are critical
    parameters that may impact the server, however, in expert settings nothing is
    displayed.


    The below is the protection offered. Yet we can clearly see that this below protection is a load of crap... Why are we being lied to, why is it taking so long to resolved, why can't you offer a better Ddos protection?

    Nitrado state "Having a DDoS protection is nothing special. What counts is to offer one that actually works" Yeah it doesn't work btw!


    DDoS Protection

    Having a DDoS protection is nothing special. What counts is to offer one that actually works.

    Our in-house networking expertise allows us to employ a three-layered approach to DDoS protection, combining different techniques to achieve the maximum effect.

    • Firstly, our partnerships with Internet Service Providers and our broad network ensure that our connections aren’t “clogged up” by high incoming traffic. Also, many large-scale attacks don’t even reach our networks, as they’re filtered beforehand by our partner companies.
    • Secondly, we use hardware appliances on the edge of our network, that scan the incoming traffic, detect attacks and block them, leaving the legitimate traffic unharmed.
    • Thirdly, we work directly with game developers to employ measures that are specifically tailored towards the games we run. Instead of just relying on off-the-shelf solutions, we deeply analyze and understand the network traffic of our games and can therefor distinguish incoming attacks from legitimate traffic.

    These measures combined result in a stable network that is resilient against any type of DDoS attack.



    This is the apparent protection offered here Data Centers | nitrado.net

    My previous post was;


    It's rather apparent that rented Xbox ark servers from Nitrado have zero protection when it come the Ddos attacks. Owning your own cluster is something to be proud of, which consumes many personal hours with script coding and promotion. This is all ruined by Ddos attacks which literally closed down my Ark Xbox cluster.

    Yes, the player base of ark in general is toxic however, these days on Xbox Ark Nitrado servers you will expect to be sat in a sat on 255 server ping. This would most likely be the outcome when players are banned on your cluster as they deem it unfair they got caught Ddosing or using hacks in retaliation your cluster will be Ddosed for weeks killing the cluster. Meanwhile, wildcard have fixed and added protection to official servers, leaving Nitrado 'the biggest ark game server rental company' seriously slacking.

    I personally had tickets submitted for 7 days asking for help, in fact we were begging Nitrado to help with the Ddosing attacks which was killing our cluster. However, Nitrado could not offer any such protection and offered a server IP change instead and blamed the lag on the server settings. Once the server IP was changed it took a whole 50 seconds for the attackers to pull the new IP address and Ddos the server.... yet another successful fix from Nitrado.

    We ask support when we would see Ddos protection and again no formal reply to the ticket, so we closed down the cluster as it was just a waste of money and now it seems the majority of Xbox Ark servers are attacked on the daily, especially on release/wipe day.

    The current state of Xbox Ark Nitrado servers in my opinion are just toxic and unplayable, most cluster owners are held to ransom, typically having to pay the attackers to stop Ddos attacks and then most likely to close down the cluster due to the bad reputation it has for Ddosing.

    People are making money had over foot selling Ddosing tools/plans on websites just to Ddos Nitrado Ark servers, and the people who are left punished are cluster owners and the legit player base. Protection needs to be put into place or even offered at extra cost to Xbox ark servers ASAP.


    Is Ddos protection too much to ask for:cursing:??? It certainly seems that way... You even state "Having a DDoS protection is nothing special. What counts is to offer one that actually works" Yeah its doesn't work btw!


    My questions are, if someone at Nitrado would kindly answer;

    1) When will Xbox Ark Nitrado servers have Ddos protection?

    2) Is there any Ddos protection offered currently, why can we not pay extra for protection?

    3) Why is it taking so long for Nitrado to do something about the constant attacks to their game servers?

    4) Why do we get nothing but bulls##t are ignored on support tickets when asking for help with regards to Ddos attacks.


    It's rather apparent that rented Xbox ark servers from Nitrado have zero protection when it come the Ddos attacks. Owning your own cluster is something to be proud of, which consumes many personal hours with script coding and promotion. This is all ruined by Ddos attacks which literally closed down my Ark Xbox cluster.

    Yes, the player base of ark in general is toxic however, these days on Xbox Ark Nitrado servers you will expect to be sat in a sat on 255 server ping. This would most likely be the outcome when players are banned on your cluster as they deem it unfair they got caught Ddosing or using hacks in retaliation your cluster will be Ddosed for weeks killing the cluster. Meanwhile, wildcard have fixed and added protection to official servers, leaving Nitrado 'the biggest ark game server rental company' seriously slacking.

    I personally had tickets submitted for 7 days asking for help, in fact we were begging Nitrado to help with the Ddosing attacks which was killing our cluster. However, Nitrado could not offer any such protection and offered a server IP change instead and blamed the lag on the server settings. Once the server IP was changed it took a whole 50 seconds for the attackers to pull the new IP address and Ddos the server.... yet another successful fix from Nitrado.
    We ask support when we would see Ddos protection and again no formal reply to the ticket, so we closed down the cluster as it was just a waste of money and now it seems the majority of Xbox Ark servers are attacked on the daily, especially on release/wipe day.

    The current state of Xbox Ark Nitrado servers in my opinion are just toxic and unplayable, most cluster owners are held to ransom, typically having to pay the attackers to stop Ddos attacks and then most likely to close down the cluster due to the bad reputation it has for Ddosing.
    People are making money had over foot selling Ddosing tools/plans on websites just to Ddos Nitrado Ark servers, and the people who are left punished are cluster owners and the legit player base. Protection needs to be put into place or even offered at extra cost to Xbox ark servers ASAP.


    Is Ddos protection too much to ask for:cursing:??? It certainly seems that way...

    My questions are, if someone at Nitrado would kindly answer;

    1) When will Xbox Ark Nitrado servers have Ddos protection?
    2) Is there any Ddos protection offered currently, why can we not pay extra for protection?

    3) Why is it taking so long for Nitrado to do something about the constant attacks to their game servers?
    4) Why do we get nothing but bulls##t are ignored on support tickets when asking for help with regards to Ddos attacks.