To let everyone know: we just rang up the support in the us and got told, Both the Frankfurt and London servers are being upgraded because there at maximum capacity and this situation with being unable to access servers and the interface may be going on for a cupple of weeks. we have requested a refund on our service.
Hmm, wonder if they'll issue refunds or more server time due to this if that's the case. I have one located at Frankfurt and have no issues with web interface access currently. Its just super slow to restart the server etc.