I'm sorry you're all still having issues. Moderators do not have access to your servers or accounts. When it comes to support tickets they are answered in the order they're received. They can take up to 24 hours sometimes longer depending on the size of the queue.
I woudk try calling support during the open phone hours or reaching out via Skype. I know its frustrating and again I do apologize for the connection issues.
I appreciate that this is not within your control, but this is 100% not the issue here.
The issue is that Nitrado's serverhost is dying on a loop, it can't stay online and from all of the warnings regarding server load they've been giving out since last night, it's clearly a Nitrado problem that Nitrado needs to fix, or at the very least acknowledge
How does one go about requesting a refund? If you could sign post me to that, that would be quite helpful.
Thanks in advance.