I been on and off the phone with Nitrado ALL day today. They done their usual and hooked me to a different machine and after me frequently requesting that they DO NOT roll my server back for the hundredth time..... Guess what they did? Yuppers they rolled it back and I still CAN NOT log onto a server I am paying for. Way to go Nitrado your customer support is doing a bang up job with this mess. I am about to throw the towel in and find a new host for my game. This is sad very sad to say the least.
Just wanted to add that they sent my server to 2nd level support. Whatever that means because it dont make me feel any better..
BTW- Anyone know another hosting site for console that is NOT Nitrado?
Yep, relocating to a different machine or telling us to restart the game, powercycle our devices etc is their go-to excuse when their servers or their ISP can't connect us to their servers or whenever there's an issue with the server e.g crashing frequently (horrible coding on the server software tends to be the case there, or inadequate server hardware).
I've had nothing but issues myself with my server for Xbox and i am beyond fed up, though not in terms of crashes, but rather the good old "Timeout/Lost connection to host" issue. As paying customers, we expect and should expect more than this. Connecting to a server we're paying for shouldn't be down to pure luck, ever.
I've hosted my fair share of PC servers for other games over the years, using either my own hardware and internet or having a proper server park together with a local sponsor and never had any issues like this.
I tried playing dumb with their support to see if they'd offer me the help i as a paying customer am entitled to, but they basically tells us that we're on our own, if server re-location and powercycling doesn't work. It's outrageous to be honest..
Unfortunately, Nitrado is the only available server host for Xbox..
If you want to play ARK with other people, your only other option is to get a decent PC and either set up your own server or join an established one, that is hosted on their own hardware.
I'm just about to do that myself because i am fed up having to restart my game 10-15 times each time i want to log on and play on a server i've paid for in advance.