What exactly is going on with your server? Is it shutting down or just not staying running. Also was the ticket done via phone or email?
It doesnt run it says server has stopped you try and start it and it goes "restarting" and then server stopped again. i originally called and spoke with the support line who submitted my ticket and for a week now this is what i got..
#10672822: Server not starting
Created: 11/03/19, 09:14 pm
Last Activity: Today, 12:57 pm
Service: Public Server 10 Slots
Service ID: ni2400160_1
Mark As Solved
By: You, Today, 06:57 pm
By: Nitrado Support, 11/04/19, 02:20 pm
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By: You, 11/04/19, 03:14 pm