After not hearing back for 18 hours on my ticket I ended up just called support. Level 1 just tried to shutdown and startup the server. I suppose if they can see the actual VM go into a power off state there is value in that test but that didn't help and I was just told they had to escalate to the level 2. They could not give any timeframe for someone to look at the issue.
Per Comp625 's recommendation I did try Stop Server > Start Sever > Reboot. My first attempt to connect to the server crashed my local game client but upon another try I was able to get into the game. My friends (4) had no issues connecting.
xjeepstuffx thank you for the feedback and I will keep that in mind. Unfortunately the automated backups of the server stopped working a few days ago (and I didn't notice) so have been trying to avoid a server reset.
Thank you all for the support, (its been better then from the company)