Posts by Xenoc21354

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    After not hearing back for 18 hours on my ticket I ended up just called support. Level 1 just tried to shutdown and startup the server. I suppose if they can see the actual VM go into a power off state there is value in that test but that didn't help and I was just told they had to escalate to the level 2. They could not give any timeframe for someone to look at the issue.

    Per Comp625 's recommendation I did try Stop Server > Start Sever > Reboot. My first attempt to connect to the server crashed my local game client but upon another try I was able to get into the game. My friends (4) had no issues connecting.

    xjeepstuffx thank you for the feedback and I will keep that in mind. Unfortunately the automated backups of the server stopped working a few days ago (and I didn't notice) so have been trying to avoid a server reset.

    Thank you all for the support, (its been better then from the company)

    Same boat, as far as not updating. I opened a support case and response so far has only been they are looking at it.

    Dhansak, I have found you don't need to wait the 10 min or so for the server to come back up. If you watch the /empyrion/Logs/Dedicated_[Date].log and it stops at 7kb and the server isn't up yet its not coming up. (I just leave a connection of WinSCP open and refresh it after the Nitrado web says the server is started to see the file size.) The log will contain


    "Plugins: Failed to load 'C:/SERVICES/ni4393823_2_SHARE/ftproot/empyrion/DedicatedServer/EmpyrionDedicated_Data/Plugins/steam_api64.dll' because one or more of its dependencies could not be loaded."

    Finding this allowed me to restart quicker. I basically just restart every 2-3 minutes until it comes up, longest so far has been 53 restarts taking about 2 hours. I have also had it only take 2-3 restarts so kind of random. Note- Restart vs full shutdown startup didn't seem to matter for me.

    This does appear to be solvable though. If you create the folder /empyrion/DedicatedServer/EmpyrionDedicated_Data/Mono and copy the steam_api64.dll (you can find it in /empyrion/DedicatedServer/EmpyrionDedicated_Data/Plugins/) it seems to fix the error and a restart has worked every time for me.

    My understanding is this is an Empyrion issue not Nitrado, they "removed" this dependency back in like Alpha 10, but seems it has creeped its way back somehow (poor code control would be my guess). Credit and much more detailed explanation goes to jpf190279 at the bottom of this thread... Server is hanging in loading screen

    Doesn't solve the no-update issue, and admittedly from reading the forums it seems like there could be another connection issue people are seeing, but I can't tell for sure so can only share my experience so far. Hope it helps.