I'm sorry youre having a bad first impression. I cant ever say things wont go wrong or have a hiccup with updates. We never like for it to happen but it does happen sometimes. Sometimes with a new release or a large new update.
There has been communication on the forums through pinned threads and also through out our social media accounts which can be found at the very bottom of the forums.
Usually if an issue like this come up like this you will see multiple posts on the forum. Us mods and or a person with a Nitrado tag will either close or merge them together to make one larger post so we can better communicate with you all. A notification will usually go out on the Nitrado app or website as well.
Feel free to submit a ticket as well so that support knows your server is being affected by the issue. If I missed any of your questions please let me know.
I agree the forums are moderated and there is a pinned post but no official updates have been given in that thread for over 12 hours. The twitter accounts seem to last tweeted on this issue around the same time. I understand it is not your issue or fault, but I'm sure you can see that if I can't find a cursory update (I'm assuming there isn't one?) on this issue the methods of communication are not great.