Posts by Ashleigh.Laywood

Hello Cococagdas05,

We have reached out to you on your ticket.

Thanks,

Ash

Hello IcedCluster I have reached out to you, please get back to me as soon as you can with further details.

Quote from Weedjester

I just got a 30 day server 10 days ago now its deleted I didn't do this myself how do I fix it I paid $30 for nothing

Hello,

The service isn't deleted, I can see it on the account. But please submit a ticket to our support Gameserver Support | nitrado.net so we can investigate it further please.

Hello,

Please submit a ticket to our customer support Gameserver Support | nitrado.net and we'll be able to investigate further.

Quote from krisjelly2

No this is 0 Point in bumping this is something i want everyone to see if you type ddos into the nitrado forum atleast people can see this and question whether or not to buy a ark server because i was scammed into supposedly having ddos protection

And really no nitrado Representative will see this They dont check there forum

?

Hi there,

Thank you for bringing this to our attention. We can confirm your original request is being investigated. We do provide DDoS protection to our customers, but depending up on the type of attack, will depend on which additional protective measures will need to be applied, as applying the incorrect type of protection can potentially block legitimate traffic, resulting in regular players being unable to connect. So we have to investigate the exact type of attack that is being performed to apply the correct protection to avoid potential unwanted situations.

I have escalated your query urgently and you'll hear back from us as soon as possible, we apologise for the inconvenience caused.

Hello Serkan12345

Worlds created on 1.13+ cannot be used on earlier versions. You'll need to delete your world, then restart the server on 1.8 and it will generate a new world.

Hello TheAwakening

Thank you for your thread. Start with a new savegame is only the worldfile which means only structures, chests/safes and creatures would be deleted. Start with a wiped saved folder means it will wipe everything except your coding. It will rename the savedarks folder which stores the world, player profiles and tribe profiles.

PlayerIDs cannot be found on consoles due to restrictions. But you can check online/offline players on the "Player Control" tab on your interface when your new world is set up.

Thanks,

Ash

Hello marcbach

Give it a couple of minutes, then start it back up, if the issue still persists, please send me a DM on here and I will investigate it further.

Thanks,

Ash

Hello marcbach

It seems your server is experiencing a severe memory leak. I will just be bringing it down for a moment and changing something in the backend, please do not start it back up.

Hello iRealms

I have just investigated your account, I do not see any unresolved tickets linked to your Nitrado account. Can you please send me a DM on here so I can investigate it further please.

Thanks,

Ash

Hey there predator152

It's easily missable! So not to worry, have a great rest of your day!

Hello predator152

I just looked at your server, I can see your FTP credentials on the "Dashboard" of your web interface, please copy these credentials into an FTP client such as Filezilla, WinSCP etc. And you should be able to upload much larger files without any issues.

Jay85skitzo do make sure to stop your server for 10 minutes prior to the upgrade though to give the server time to save all the configuration and save data.

No problem.

If it doesn't get done and it's close to the end of the 7 day period, please give us a call if possible and one of our guys will extend the standby time for you. But we don't expect the error to take that long to resolve.

In regards to how to do it on a windows 10 PC, click your Magnifying glass icon next to your Windows button at the bottom left of your task bar, search "Microsoft Store" and log in to the same Microsoft account in there as you are on your Xbox and then download the Nitrado app through there on the PC and log in as usual and try to extend.

SeaCamp

Hello SeaCamp,

This issue is known and we've reached out to Microsoft to resolve this issue as the error code is a Microsoft error code, not Nitrado error code.

1. You can try to open up the store on a Windows 10 PC and see if it works to extend it on there, this will help us identify if the issue is Xbox specific.

2. If it's not extended it will be put in a 7 day standby period to give you time to extend the server.

Hello guys,

We're aware of this error code, but it is a Microsoft related error so it's not something we can fix directly our end. We'll reach out to Microsoft to work on getting this resolved ASAP. I do apologise for the inconvenience.

Quote from rivalharley

I I ordered my server one or two days ago wondering how long it will take before it is up and running try to call on the phone but apparently it's not accepting calls at any time even in its call hours

Hello your server is currently unfulfilled in the app, you need to redeem it in our Microsoft store app. But it seems you have ordered a PC server by mistake, can you send in a ticket please.

No problem, if it happens again DM me please.

Hello STEF64 and gwynzireael can you DM me the IP of the server/s you're trying to generate the crossARK ID please?

Hello Rizzy,

We spoke on facebook. You had mentioned the server is now working and installed. I do apologise for the delay for this.