Hello,
Everything you listed is the common things we would have suggested from the Community.
Could check your filters if that game has them. Otherwise please reach out to Nitrado Support to further investigate.
Posts by DOAGEN
Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.
Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.
Thank you to all members for your continued use of the forum!
Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.
Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.
Thank you to all members for your continued use of the forum!
Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net
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Correct, RAM upgrades are only for Minecraft and maybe 1-2 other games.
If the server determines it needs more resources, it will adjust accordingly.
Of course if you upgrade say slots, this means additional resources may or may not be needed. If so, it will adjust.
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Hello,
Then you will want to submit a ticket to Nitrado Support to look further into it.
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Hello,
No users with ARK as an example is reporting an issue getting multiple servers on XBox. You may want to either contact Nitrado Support directly by submitting a ticket. This is a Community Support Forum for gamers and admins like yourself to help and suggest things. Thank you
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If I recall those areas are not available. Please contact Nitrado Support to get a more accurate answer unless someone else in the community might know.
Thank you
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Sorry that you are having issues.
This is a Community Support Forum for gamers and admins to interact. None of us have access to your server or account. We could only suggest or share ideas with each other here.
You may also find additional Community members at Nitrado Community
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You could try and see on the webUI of the server you have nothing checked enabling mods, steam, epic.
I'd recommend as earlier contacting Support.
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If you are 100% on the PC you are using the Win10 and not steam version- I would recommend contacting Nitrado Support then
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In order to have players on Xbox and Win10 (non steam) to player together it must be an Xbox server. You would rent one of those through the app, not the site.
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Thanks for the info, its helpful.
If anyone at Nitrado would care to comment on an ETA we can expect for the minor update that was released on 2-17-2023?
You may want to create a ticket and ask Support.
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Hello,
At the ARK official Wiki it does provide more details in this.
We can only advise it is not recommended (What WC suggests as well) to use a password on console cluster servers. Reports of Player Data/character loss to items and dinos lost.
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Hello,
this is how Nitrado handles updates: When will my ARK server update when ARK has an update? [ALL platforms]
Also note in an event the patch has been out for a while, and yet nothing has updated like hours more than likely it is because its considered a minor patch. Those can take longer. And even if the minor patch was released, folks can play on the server being old. Again, this applies only to minor patches.
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Thread say solved but I see no resolution in the comments...? Does the support team actually read/reply to these?
Hello, this is a Community Support forum for gamers and admins to help and suggest things to each other. It is not for official nitrado support. For anything specific to servers, account info all official support is handled by submitting a ticket.
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The only ones available in the WebUI are the ones listed. Normally you would see more than one. You may want to contact Nitrado Support and see if the server is running correctly or if a process is hosed.
Also again, you should be able to use FTP and grab manual backups of your game if its available for that game.
Thank you
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Can try a single force stop. If that fails, Support is the only folks that can assist.
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If it is possible, it would be on the WebUI of you server config page. If not, the only other way is doing a manual backup to your PC.
Otherwise Nitrado has the normal auto backups which they do.
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Hello,
Here is some info how updates are rolled out-
When will my ARK server update when ARK has an update? [ALL platforms]
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If you are still seeing this issue, please contact Nitrado Support. thank you
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ARK/PS4 had posted they are working on an issue still.
