Posts by Malisar

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    No when you call they just tell it has been passed along to different tech guys. I've stopped looking at my server and hoping for a response from support. I am now just waiting for the time to run out so I can link my steam account to another company. There are several that offer 24/7 support that are in line to get last oasis. I have rented game servers for many years from BF2/bf3/bf4 to 7days to die. This was my first and I must say last experience with this company- I will not repeat this blunder unless I see major improvement in support. All I can tell everyone is that it is the money that talks. If enough leave this server host for a more reliable host that has good communication with its customers then we have made our point. My server went down early Friday morning-- I call tech support they put in a ticket right away and it was over the incompatible unique net id issue. There is another forum post that has been marked as resolved for this issue which it has not been for I am still waiting. They offered to extend my server time I said NO!! and the reason being lack of communication this has been by far my worst experience with a server host company in all my years and Im 56 years old and have been renting servers since the year 2000 and KALI for star trek academy. The server being down was never my issue the fact that I sent email request every 24 hrs for any information or at least a update and I was ignored is my issue. I was a customer I wont be anymore and all of this was because I have yet to get a response unless I call in which they tell me my ticket has been passed along please email them. I do they ignore I leave this company. They do not have a good business model and as I read posts in discord and other places I see others feal the same way and are doing what I am.

    This has to be the worst in customer service that I have ever been a part of. My ticket was placed 5/29/2020 in the am and as of the writing of this post all I have been told when I called to check on it was it was given up to a higher level. I was offered to extend my time for the service missed. I refused not because the game was down but because of the lack of response to my ticket when I added a reply and was just seeking information on it. I know that with any new game there are bugs and these can take time to work out but the lack of any response to my inquiry has shown me to change service providers. I am not some young man that does not have patience I am and old Special education teacher that has learned to wait but I do need some form of communication just so I know that I have not been forgotten which in this case it seems I have been. The best way to show you displeasure is to change service providers to ones that have better customer service such as I am doing when my time is up.

    I do see more server host getting acess to last oasis. IF the problem persists might think of changing hosts. I dont mind the not getting it fixxed right away after all it is a new game and some bugs just dont have a insta fix but the lack of a response drives me crazy.