Nitrado now has an official Discord server to bring communities, friends and other gamers together!
Join the Nitrado Community Discord now and share your experiences and knowledge with others!
Yes I totally agree, this company clearly does not value its customers at all. I had the same experience and now I am waiting for over 16 hours after my server went down and isnt allowing anyone to connect to it, this company hasn't even bothered to READ my request yet and I have had tickets closed saying "We dont see a problem, please reopen the ticket if it persists" Are you kidding me?
It would be a fantastic joke, if it were even slightly funny.
I can't believe Nitrado hasn't even responded to you greenman9
Still hasn't even looked at the ticket I put in...I have been hosting video games on private servers for over 5 years, and this is easily the worst experience I have ever had. I will be writing the game devs with these links and my support ticket to show them why hosting with this company isn't the best direction for their game.
Any host provider that ignores support isn't worth its weight in beans in my opinion.
Sorry that you are having issues.
If you have not already, please contact Nitrado Support.
Link: Support | nitrado.net
Tickets are worked in the order in which they are received. Tickets are usually worked the same day when submitted (within 24hrs).
Times are crazy and a lot of people are stuck at home. This resulted in an increased amount of support requests which means it currently takes longer than usual to receive an answer. Our team does the very best to help you as soon as possible. We appreciate your understanding and hope everyone stays safe and healthy. Game on, Your Nitrado Team.
This is a Community Support Forum which means admins and gamers like yourself can help each other out as needed.
Thank you for your patience.
As I stated in my OP I put in a ticket before I posted on this forum. I still have yet to even see that someone has READ my support request that was made over 16 hours ago for a server being completely down and inoperable.
Tickets should be prioritized for issues regarding a LACK of SERVICE?
here is a C+P of the ticket, which still has not been even viewed by support:
By: You, Today, 03:47 amCode
- The server crashed with everyone playing and now everyone is getting
- "incompatible unique net id" when we try to load into the world. We get to the
- lobby without a problem but can not get further in. I have restarted the
- server and switched maps, it shows it online and hosting but no one is able to
- log into the server itself. Please help asap!
- Here is a screenshot of the above message:
16 hours ago our issue was reported, support staff have yet to even REPLY to it. I have had more down time on this server than I have had uptime. Why am I PAYING for a service that DOES NOT WORK?
Same problem here.. except we have had an issue getting online all night to our server..maybe this patch will fix both? -here is to hope-
Been over 5 hours without a word from support. Disappointing. I put the ticket into the system before this forum post and still no word back at all.
Was this ever solved? I am also now getting this issue.
So about an hour ago my server dropped all its connections even though it said it was active hosting and online. We all then tried to get back in and regardless of restarting our pc's, the server or even switching maps, everyone gets the following error message "incompatible unique net id" I have put in a service request as the limited number of tools does not let me diagnose the issue out.
Please sound off if this is happening to you or if you had this issue and solved it.. let me know and thanks!