I contacted them via online chat and was advised to uninstall and reinstall the game. I did that. Still not starting up.
Yeah i have had too many days of this, i can promise you, nothing you do on your end will fix the problem.
Well, I've decided to request a refund a close my account. The ticket has been submitted for my request. It's a non-value added waste of time to put customers through this sort of thing.