Sorry that you are having issues. Typically it clears with a force reboot. But as I can see, many are reporting an issue.
Please contact Nitrado Support to further investigate. Include log errors if they may help.
Seeing as how this has now been reported 13 days ago, and Nitrado has officially known about about announced that they are working on this last week, can you contact them and see what sort of progress/status update there is? Also what sort of compensation do they plan to issue to the customers for the lost time since the services are inaccessible due to reasons beyond our control?