Posts by Myrm

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:


    In my server settings I have allowed cave building, building in resource rich areas, and allowing building parts to clip into terrain.

    Today I decided to test out removing those permissions, so that people can't build in resource rich areas, can't build in caves, and can't allow building parts, such as foundations, to clip into terrain.

    I restarted the server and entered the game with the new settings. Prior to making the new settings I had a stone hut built on the rim of the volcano (Island). When I re-entered the map I was still able to build in a resource rich area, my existing building on the volcano rim was still present (I had expected it to be demolished due to the new setting), existing buildings are still clipped into the terrain, and I am still able to build in caves.

    I shut the server down again and this time waited 15 minutes before restarting the server. The new settings, though still active in the server settings, are still not being reflected on the server.

    Why are the new settings not being reflected in the game?

    Thank you.


    Yesterday, I banned two players from my Xbox server. Looking at the logs just now I saw one of them had logged in some hours AFTER I had banned them. They were banned using the Player Control option on the Nitrado control panel via my PC. In the game I opened the admin manager and indeed saw that the two players were on the banned list.

    The log showed that they "joined the ark" and then immediately "left the ark", all at the exact same time stamp, to the second.

    My question is, how does the banning work? What I mean is, if a player is banned can they still see my Ark on the server list? If so, are the able to attempt to join it, or are they immediately told "you are banned"?

    I am guessing that they were able to still see the ark on the list but their attempt to log in was rejected, but the log classed the attempt as joining the ark.

    I would appreciate some clarification on how the banning of players works.

    Thank you.

    Yup, sounds like someone having fun dragging folks to their deaths. Not a new thing.

    Yes, they admitted it when I confronted them about it. They claimed that dragging sleeping survivors to their deaths was classed as "PvE".

    They have both been banned and their structures/tames/survivors deleted.


    Over the past few days I have noticed a number of sleeping survivors being killed on my Xbox server.

    Normally, when looking at the logs, I can see when a survivor has been killed by, for example, a dino, as the log will say something like "human was killed by a raptor", or, "human1 was killed by human2".

    However, a few sleeping survivor deaths on my server have this noted in the logs: "human was killed". There is nothing to suggest what killed them. I don't believe they starved to death as normally the log would say something like "your raptor starved to death".

    I run a PvE server, so a player cannot directly kill another player (unless from the same tribe as friendly fire is enabled). However, I know that a sleeping survivor who is not sleeping on a bed can be dragged, for example, into the ocean, where they drown. All of the sleeping survivors who have been mysteriously killed over the past few days were not sleeping on beds. Some were out in the open, but some were actually in bases (but with the door left open.)

    I suspect this is another player going around and killing the sleeping survivors for the following reasons:

    1) Lack of explanation of the cause of death in the logs.

    2) All the deaths were of logged out survivors not sleeping on beds. In one base there were several sleeping survivors. The only ones not killed were those sleeping on beds, even though the bed and non-bed survivors were right next to each other.

    3) Some of the survivors were in bases, and albeit that the doors were open, I don't believe a dino has entered the small doorway and killed them.

    4) Whenever a sleeping survivor dies there is a certain new tribe/player logged in, and often during these deaths that tribe was the only one logged in.

    5) All the of the deaths started near this new tribe bases, and have fanned out from there.

    Could the lack of explanation of the death of a sleeping survivor mean that they were killed by another player indirectly?

    Taking into account the reasons I give above, is it likely my suspicions are correct?

    Thank you.

    I have heard that it is recommended to auto restart at least once every 24 hours. I was told this helps maintain server performance, though I am not sure if that is true.

    This is not quite correct, we recommend on the recommendation of the game developers to restart the game every 24 hours, this will release data garbage and it runs better on the server. The messages you see in the automatic tasks are only internal, so you know for what you have the start/stop/restart built in. :)

    Hi DennisSaleyka Thank you for clarifying that. :thumbup:

    I can answer the first question for you, but not the second.

    If you do not renew the server at the end of the active period, it will not automatically renew. If you do not manually extend the server prior to its active period expiring, it will be suspended. You then have 9 days to renew it before the server is removed. I have two servers (PS and XB) and the PS server expired last week, and it was immediately suspended with a count down warning me that the server will be deleted in 9 days if I do not renew it in that time.

    If you renew the server before the expiry date then the remaining time is added to the period you are renewing.

    Yeah, i see that now. I did not add this myself though. It only started yesterday.

    I believe it is set to occur by default. Certainly the two servers I have had it set to active when I purchased the servers. You can delete the auto starts or even change their frequency, time and warning period . I have heard that it is recommended to auto restart at least once every 24 hours. I was told this helps maintain server performance, though I am not sure if that is true.

    I have mine to restart (with a 5 minute warning) at 4am local time every morning.


    I have a question regarding the Player Control List, please.

    I am playing on Xbox.

    When I enter the Player Control List, via my PC, I see a list of players registered on my server. Unchecking the "online" option shows me a list of everybody, online and offline, who, I assume, have joined my server at one time or another.

    I also note that I can click on the drop down menu next to a player's name and ban them if I wished. (I note that us Console paupers do not get the option to whitelist as the Nitrado wiki pages state - I am guessing this is available only to PC players - though I note that I have a whitelist option via the "showmyadminmanger" command, though I have not tried to use that option.)

    Next to each player on my Player Control List there is a red box with a white cross; the "action" button. If I press this button the coressponding player is deleted from the list.

    My question is; what effect does deleting somebody from this list have on the player themselves? Does it delete them from my server? If so, does it also delete their tames, structures etc? Does this action effectively ban them? (Note, I have not selected to ban them from the drop-down list, I have simply pressed the action button resulting in their name being removed from the list.)

    I have checked the Nitrado wiki page for an answer, but information on this button does not appear to be available.

    Many thanks.

    Could it be that one of you has a slow/unreliable internet connection? I just wonder if somebody with a poor internet connection could affect the server's performance when it comes to latency. I know nothing about this sort of thing, but it is something I have often wonder about.


    Any XBoxers here who play Conan Exiles?

    I’m considering getting Conan Exiles when it’s next in a sale on XBox store.

    What do you think of the game? Is it something that Ark players tend to enjoy?

    Thank you.

    Hello I just started my ark ps4 server and im having trouble with lag everytime someone goes on a metal run or meat run the server lags so bad how can i fix this problem

    What are your harvesting rates set at? if it is too high I believe this can cause lag.

    I had the same problem when I rented my Xbox Ark Server. I simply used an alternative method of payment. Have you tried that? Have you submitted a support request as the instructions on the screen prompted you to do?

    It's a well documented and discussed issue ever since Genesis was released. WC switched off the Events on unofficial servers to increase performance. Now you'll have to tweak your settings manually. WC discussed this on Twitter some time ago and it has been well addressed in the forums. A search for events in this forum will show them to you.