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I am experiencing the same issue. I put in a ticket when this first started happening a couple of days ago and had only an auto-response about servers having trouble restarting. My is having trouble NOT restarting haha. Has anyone had a resolution for this issue?
My resolution is switching server hosts.
Updates are typically posted in their Twitter page.
https://twitter.com/nitradostatus
I always go there for status updates.
These updates don't pertain to my server issues though. I have high CPU usage and crashing. And as for the support, I sent in a ticket a couple days ago. I've also tweeted at Nitrado about it. Thank you for replying, this is useful in other situations as well.
Display More8 hours ago I reset my server for some changes. It's gotten stuck on shutting down, but server is offline and it hasn't moved from that phase (amber)
I ticketed which I got a auto response in seconds saying they're aware of issues, and this is a ongoing complaint and may take a while, but will be sorted ASAP.
However 8 hours passed, situation is still the same.
No update on the progress being made or when it will be fixed. Got a feeling it's gonna take beyond 24 hours to fix it.
I mean I've seen people complaining for a week now about the same issue, no update on if their situations got resolved.
As a server renter, got players hounding me when the server will be up, I can't give them a response as I don't know.
Could Nitrado issue a statement or estimated time to everyone on here about the problem and when we should expect it fixed.
Yeah, this has been an ongoing issue for well over a week. Got a BS automated response today as well. It was about problems with starting and restarting Ark servers, WHICH is NOT my issue. My issue is high CPU and crashing. The message opted if it wasn't my issue, to send back "OTHER" which I did. Waiting for a response. I'm really getting fed up. The lack of communication is what is frustrating. I'm chill with the issues and them trying to work on it. I get it. But no communication? Sigh.
Having the same issue all afternoon. I've submitted a ticket just a few minutes ago.
They still have not replied to mine.
I can give you one tip, dont waste more money on these guys.
The last time I hosted through Nitrado was a decent experience. I was having issues with Survival Servers and decided I had enough, so I switched to Nitrado. Unfortunately I’m getting to this point again, definitely since I haven’t heard back yet. I don’t want to change because I like all their features but will if this isn’t fixed.
Hey guys,
Resorting to the thread for opinions and suggestions since no one has replied to any of my tickets.
My server has high CPU usage. Idling at 88% with only one user online. One of my players who I have granted access rights to noted that not only does the server crash multiple times throughout the night, but when it crashes, it is going above 90% CPU. We have tried customizing the ini and doing other things in high hopes this would fix the issue. He decided to test something and opened his own server through a different host with my same exact settings/mods and his server is only at 4% CPU.
** Make note my server is Ark Genesis and has 10 slots. Usually only about 3-5 people one at a time, sometimes more.
** Also note my admin created a test server through a different host with my exact mods, settings, etc., and the CPU is only 4% with no crashing. This leaves me to believe it is Nitrado-side.
My players and myself are starting to get really frustrated at this point. I don't necessarily want to switch from Nitrado, but so far we are getting no answers from the staff team. I have reached out via tickets and Twitter.
I'm really hoping one of you may have some tips. I truly and greatly appreciate all in advance.
