Posts by Vaevictus

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    I have just received support for the same problem and the support fixed it completely and they also reimbursed the lost amount of time by extending the service. I have to say I am very pleased with the general outcome. It took exactly 3 days for the support to respond to the problem, I know it can be intimidating to see no response in short amount of time, but I would like to state that the support is actually reliable and they are kindly making up for the lost duration.

    Make sure to submit a ticket, and be patient. Their support function was under maintenance so that was potentially the reason for the delay, I assume you will not have such a problem soon.

    Could Nitrado issue a statement or estimated time to everyone on here about the problem and when we should expect it fixed.

    Check the announcements on the forums page, there is a big post about it, I think the name of it was "ARK Concerns" or something.

    Still, I support your argument, we should at least have something to tell our player-base. I only have 4 people (plus me, so 5) to be responsible of in my game at the moment, but if I were to think big and consider getting a larger server for a larger player number, I would remember these days when shopping for servers, so it is indeed an important factor to remain in touch with your customers and make them feel the support is actually there.

    Fingers crossed man, we're waiting.

    I have been seeing this report on this forum far too often lately and I wanted to be part of the herd (pun intended for ARK).

    Only after the 2nd of our 30-day server, we have been subjected to this case, it is now the third day and we are still unable to play the game. This has put a complete halt on our gameplay and it seriously hinders our willingness to continue.

    I have submitted a support ticket, it was 22 hours before this post, I have yet to receive any feedback from the support. Some other posts made on this forum are very clear in implying not to trust the Nitrado support, but I truly hope it is not the case and have faith, still, almost a full day and no support is kind of discouraging.

    Currently, the only mod we are using is "Minor Stacks" however we have been using it since the creation of the server, so I assume it may not be related.

    Before the occurrence of non-stop unplayable crashes yesterday, no changes were made to the server to observe as a potential reason. After the crashes occurred, I did change a couple of settings to make them more optimized so that it may work, alas, no change in the frequency of crashes.

    I am here on the forums to hopefully receive the support I need from at least the community while waiting for the actual support to actually happen.

    Crashlog shows the following error: