Posts by Tinsera

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:

    Every time Official Ark servers update, the break something with my custom server and I have to spend hours fixing their BS. PLEASE give us a way to block, undo, or OPT out of updates that affect Official. There is nothing more bothersome than coming home from work to play on my PAID for PRIVATE server and find that WildCard pulled some stupid stunt with an update and broke everything on my custom server before taking off for the freaking weekend... as a side note to this, Also, please for no good reason stop restarting my servers without alerting me.

    have you guys tried to reach out again via the ticket or call the hotline during open business hours?

    I have, I've been told the issue "resolved itself" in my tickets that I keep submitting. Which it has not. Server crashes still, mindwipes are still causing an issue, and restarting is still an issue. I'm guessing the problem is in a patch with the Genesis map itself, but confused as to why the server hosting it is just closing for no reason, also after it fails I still see on the dashboard that its "Green" even though there is no ram or cpu use.

    Our server keeps restarting, or locking up and needing to be restarted. Only server affected is the Genesis server since the update. We are playing on the PS 4 but its the same problem. Just now the server crashed and I had to restart it, lost 3 days to this.

    Same thing here, we all play for about 30 min, then all kicked, no way to rejoin as it shows everyone still in the server. The "joining session" notification appears but never loads. I force start the server and we play for another 30-60 min and booted again and it starts over...I submitted a ticket, and I'm about to call them.