I'd like to reassure you that customer support is doing everything they can for your cluster, we sympathise with your position, nobody likes DDoSers getting away with anything, this is why we built our own DDoS protection. Nitrado has a solution for your issue and are making sure it's implemented. I'm sure IcedCluster will be able to update you all within your community on that soon.
Regarding the thread moderation wise:
There was 2 deleted posts, 1 deleted post which I've restored and 1 that was deleted and remains deleted because it's not relevant to the topic of the thread (Complaining about a warning). Meanwhile as there's been no offensive language or derogatory comments towards eachother or Nitrado's staff/ forum volunteers and so long as the thread stays friendly that way, I'm happy to keep it open.
Considering iv lost over 400 players in 4 days due to 24/7 crashing, roll backs, servers being unplayable for hours at a time and or, servers crashing and shutting down all night. I really don't think i have a community anymore considering i had 660 total players but i guess that's just an irrelevant number at this point.