Posts by mojoroc

Done that, but will be amazed if I hear anything within 5+ days. I have literally gone longer than a week before they bother to answer.

We have tried restores all the way back to a week ago, and the server will not start. Do we have to wipe and start again??

I tried basically every restore save that was on the list... seems like 7 days ago was the trick (last one available). Wow is all I can say.

At least the server is no longer restarting forever and seems to be staying up, but now it is not showing up in server listing /sighs

Did this ever get resolved? I think we may be having the same issue now

Starting yesterday, our server has been in an endless restart loop - even after trying to restore a last known stable save (9/11). Nothing I do seems to make any difference... In the past, going back a day or two has usually resolved this restart, but not this time. Has anyone else experienced this??

We keep crashing when logging in... something about H:\YArkupdate stuff.... and from the playatlas forums, it seems unique to Nitrado-hosted Blackwood servers. So, I am guessing they messed up the update install somewhere

Any idea why, then, our characters have been wiped two nights in a row (three if u count the first time we followed the instructions)?

And more importantly, how do we get our characters saved?

So how do we force a save?? If I have to do this every night in order to avoid having the recreate characters every morning, it is going to get old real fast!

Wow, this happened again last night??? This will now be two nights in a row of having to create our characters AGAIN.

PLEASE get a way for us to do backup restores on Blackwood!!! Can someone please explain why we are losing our characters just from the server doing a reboot (seems it happened at the time of the daily reboot). If you cant prevent this from happening, what is our workaround??

Do not have the manual restore done, and don't even know how to do that... I am being forced to create a new character though, so will lose all imprints =(

Can you direct me to a guide for doing manual backups on Nitrado?

Log in this morning and find our whole Blackwood map wiped (forced to create new character)! Went to do an emergency restore, and there are none!!

Literally everything is gone and there is no restore I can make??? All our tames, our tribe, our tames, all our buildings!

Assume a hosted Blackwood does NOT have tethering or cap players at 4?

Also, how exactly did u get Blackwood installed? It's not an option for me from the control panel that I can see

What gives?? been many hours now

After restoring one of our grids on the cluster, we are having some sync issues (claims & beds that are outta sync). People are saying we need to clear the Redis cache and it should fix the issue, but I don't know how to do that

Saw that too.... cant figure out what is causing the restart loop / failure though. The log files really don't tell me anything useful

I have opened a ticket.... just worried how long they take to respond (sometimes never). What did you do to resolve it?

I checked the log files for the server, and this is all I see (this is for our C1 grid):

Thu Jun 6 04:50:01 PDT 2019 atlasmain Server restart requested (Daily Restart)
Thu, 06 Jun 2019 04:52:00 -0700 Server restart requested (WINDOWS)
Thu, 06 Jun 2019 05:00:59 -0700 ni2314384_3 restarted more than 10 times in a row. There seems to be something very wrong. Stopping server. (WINDOWS)
2019-06-07 04:05:27 Server restart requested (Webinterface)
2019-06-07 04:10:57 Server restart requested (Webinterface)

Any ideas what is going on??

UPDATE: just tried restarting the whole cluster, and yet again, this server failed starting up

FYI - copying the command into your json using the grid editor works... we are now able to build on the dungeon island

but we do have the ability to add command line parameters inside the json though? Are you saying whatever we put there will be ignored?