Hello
Have you check under your subscriptions section on your xbox settings. I believe this is where the subscription is located as the payment is made via Microsoft.
Posts by Rondeau04
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Hello
You don't have to add dlc engrams you can just use the code to auto unlock engrams and place it in the engines settings the same way you're doing with the dino coding.
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Hello
This is usually due to one of the settings you changed under the xp area. It's best to go through each one of those settings and make sure you didnt check off something you didn't mean to.
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Hello
That should stop people from downloading sp dinos. And also those settings are exactly the same you just need to make sure that both of those match to the settings you prefer.
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Hello You should just be able to log out and hit forgot password when you sign in. This will allow you to change your password.
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Hello
For xbox servers you must purchase the server on the nitrado app on your xbox one. You cannot purchase either pc server via the website as this is for steam/epic versions only
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Hello
Have you tried reaching out to support via a ticket or during there open phone hours? They will be able to see whats causing the restarting issue. Support is also is also only way to request a refund as well. You can find the support link located at the bottom of this page. I'm very sorry you're having issues with your server.
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Hello
If you're simply downgrading the slot amount the server data should still stay the same. You can always call support during their open business hours if you're having issues or to get a definite answer.
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when it comes to the chemistry bench I believe it's because it's bulk. The amount it crafts in the mortar and pestle is different from the amount that craft in the chem bench with just one click. It could just be adjusting for these settings.
I'll see what I can find out about the element part.
Maybe DOAGEN has some insight on this one.
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Hello
As long as automatic renewal is turned off the server will shut off after your days run out. It will go into a stand by mode for a few days then delete by itself. You can always reach out to support if you have more questions.
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Hello
I'm sorry youre having this issue. Have you tried reaching out to support yet regarding the restart issue? You can send out a support ticket using the support link at the bottom of the page. As well as calling them during open hours.
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Surasak us mods do not have access to your servers or accounts. You will have to go through support as Doa stated above. I can assure you it's not a scam in any way.
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Hello
You have to hold RB ,LB, X and Y to pull up the admin box when in the pause menu. It should say request admin. You then put your admin password you entered in the server setting page on the web interface. Once you click request admin it should change to admin command. You cna then enter the codes you want at that point.
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Hello
For xbox and windows 10 it must be done each time you connect to the server there isn't an option for a constant admin.
You just have to enter in your password once you're on the server in the pause menu.
Shoukd be X , Y, Rb , LB to pull up the request admin command bar.
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Hello
I'm sorry you're having server issues. When making changes most can be made without going into expert mode. This Includes removing dinos, changing levels stuff like that.
If you were able to connect before you started originally making changes it usually is an error in the coding.
For support tickets once you clicked the ticket and phone option under support you click other and then other again this will take you to the ticket writing part. The ticket is the last option as we try to use the forums as the first area for the community to figure out issues together .
Tickets are answered usually within 24 hours. If you wish for a refund it must be done through support. You can also contact them on the phone during the open phone hours as well.
Again I am sorry your server is giving you issue I can assure you there is no scam what so ever in what we do.
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Hello
Currently it is not possible to mod the mobile version of Ark. I do apologize for any inconvenience this causes.
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i also facing same problem
Hello
I would suggest submitting a support ticket if you're still having the issue. Moderators do not have access to accounts in any way. You can send in a ticket using the support link located at the bottom of the page.
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Hello
You can add a password on the server settings which will make it a private server for you and your friends.
