Posts by Rondeau04

Become part of a great team that has nothing less as its goal than to be the world's best game server provider. Keep facing new, challenging and exciting tasks at a company that values your opinion.


open positions @ Nitrado

    Hello


    You don't have to add dlc engrams you can just use the code to auto unlock engrams and place it in the engines settings the same way you're doing with the dino coding.

    Hello


    For xbox servers you must purchase the server on the nitrado app on your xbox one. You cannot purchase either pc server via the website as this is for steam/epic versions only

    Hello


    Have you tried reaching out to support via a ticket or during there open phone hours? They will be able to see whats causing the restarting issue. Support is also is also only way to request a refund as well. You can find the support link located at the bottom of this page. I'm very sorry you're having issues with your server.

    Hello


    If you are not using a cluster ID to transfer between two server people will always be able to download items and dinos if upload and download is allowed. You can try turned on a cluster ID and see if this stops the single player part of being able to download items

    Hello


    As long as automatic renewal is turned off the server will shut off after your days run out. It will go into a stand by mode for a few days then delete by itself. You can always reach out to support if you have more questions.

    Hello


    To set up and xbox server it must be purchased through the Nitrado app on your xbox one or the nitrado app on a windows 10 pc. You do not purchase the pc server.

    Hello


    You have to hold RB ,LB, X and Y to pull up the admin box when in the pause menu. It should say request admin. You then put your admin password you entered in the server setting page on the web interface. Once you click request admin it should change to admin command. You cna then enter the codes you want at that point.

    Hello


    For xbox and windows 10 it must be done each time you connect to the server there isn't an option for a constant admin.


    You just have to enter in your password once you're on the server in the pause menu.


    Shoukd be X , Y, Rb , LB to pull up the request admin command bar.

    Hello


    I'm sorry you're having server issues. When making changes most can be made without going into expert mode. This Includes removing dinos, changing levels stuff like that.


    If you were able to connect before you started originally making changes it usually is an error in the coding.


    For support tickets once you clicked the ticket and phone option under support you click other and then other again this will take you to the ticket writing part. The ticket is the last option as we try to use the forums as the first area for the community to figure out issues together .


    Tickets are answered usually within 24 hours. If you wish for a refund it must be done through support. You can also contact them on the phone during the open phone hours as well.


    Again I am sorry your server is giving you issue I can assure you there is no scam what so ever in what we do.