Posts by Mekki

    Hey all! Updates should be rolling out to your servers right now, it will be forced to restart.

    Edit: Might take a little bit as Empyrion is quite big. :)


    Would ask you kindly if you could close any open tickets regarding the update, this would really help the support team out!


    Edit 2: Merged the other Update thread into this one. #ATidyForumIsAHelpfulForum

    Hi all!


    Just an update for you! We're aware of the issue, we're looking into it at the moment. Appears to be not updating for already installed servers, however new servers (or servers that are reinstalled) are getting the update.


    Actually, I did get a warning for my post even though everything I said was 100% true about what I have experienced with Nitrado and their server updates.

    Warning revoked :)

    COMPETITION

    Ark: Survival Evolved is a complicated server to run!


    We've added the Ark tutorial section to the forum so that helpful members of the community can share tutorials on different things to do with Nitrado Ark: SE servers!


    We're launching a competition to build up the tutorial section!



    PRIZE

    The winning tutorial will be pinned.

    The author will receive:

    1. A "Helpful" badge on the forum.
    2. A 70 Slot Ark: Survival Evolved server on the platform of their choice, for 6 months!



    HOW TO ENTER

    In order to enter you must post a tutorial on doing something with an Ark: Survival Evolved Server. The sooner the tutorial is posted, the more time it has to accumulate likes, replies and views. But this is not the only metric we will use to judge.



    HOW TO WIN

    The winner will be chosen by Nitrado's forum team, based on:

    1. Number of likes, replies and views the tutorial receives.
    2. How well presented the tutorial is. (Is it pin worthy?)
    3. How much in-depth, troubleshooting, common problems etc are included.

    The competition will end in 1 month. (24th July 2020)



    RULES

    1. The tutorial can be about any platform (PC, Xbox, PS4, Mobile)
    2. The tutorial must be about Nitrado Ark Servers
    3. The tutorial must be accurate
    4. The tutorial can be about anything, any kind of technical task, step by step, how to etc
    5. The tutorial must be in English

    Update 4:


    Additional time has been added to all SCUM server owners to ensure no paid time was lost.


    Working closely with Gampires we have now resolved several of the key issues. We will continue to work diligently to ensure the servers are functioning to the high standards you expect from us.


    We want to thank you for your patience with us, your input, contribution and the trust that we would get it fixed!


    If you’re still experiencing Database Operation Failed! Please reinstall the server via the webinterface to fix that issue.


    If you have an open ticket regarding your server, we would kindly ask you to close it unless your issue is still occurring, someone from our support team will get back to you soon!

    Correct, Minecraft and Farming Simulator are the only games that benefit from Professional, Advanced and Ultimate. This should be clear on the non-landing page order process.


    And in Farming Simulator's case you only need upgrade to Advanced to get the full benefits of the additional mod storage space.


    Noted!

    Any issues with the servers launching should now be resolved.


    Please be sure to:

    1. Stop your server
    2. Navigate to General Settings
    3. Click Save Changes
    4. Start your server


    Troubleshooting:

    Problem: Still getting "Database operation failed!" at the end of character creation.

    Solution: Reinstall the server in the webinterface. (Should take ~5mins)


    We'll have another update for you tomorrow!

    UPDATE #1

    Just wanted to give you all an update!


    Five separate things:

    1.

    Database operation failed! issue Fixed


    2.

    "Reserved Player" "Admin Access" "BanList" and "Exclusive Join" lists are missing, will be added soon! Added


    3.

    BlueprintsAutoDestroyTime default is 21600 (We currently limit it to 1800) Fixed

    MaxAllowedAnimalsInWorld default is 100 and should be able to be 0. (Currently must be 100 or more) Fixed

    SectorCooldownResetMultiplier=0 by default (currently missing) Added


    4.

    Descriptions for a lot of the settings are not added yet (On the to do list) <- Still on the to-do list :)


    5.

    Ports are misleading on the webinterface, will be updated! <- Still on the to-do list :)


    Thanks for your patience everyone! Will bring you updates as I get them!




    UPDATE #2

    Any issues with the servers launching should now be resolved.


    Please be sure to:

    1. Stop your server
    2. Navigate to General Settings
    3. Click Save Changes
    4. Start your server


    Troubleshooting:

    Problem: Still getting "Database operation failed!" at the end of character creation.

    Solution: Reinstall the server in the webinterface. (Should take ~5mins)


    We'll have another update for you tomorrow!



    UPDATE #3


    You should all have received an E-Mail which also includes the details of compensation for lost time!




    Update #4


    Additional time has been added to all SCUM server owners to ensure no paid time was lost.


    Working closely with Gampires we have now resolved several of the key issues. We will continue to work diligently to ensure the servers are functioning to the high standards you expect from us.


    We want to thank you for your patience with us, your input, contribution and the trust that we would get it fixed!


    If you’re still experiencing Database Operation Failed! Please reinstall the server via the webinterface to fix that issue.


    If you have an open ticket regarding your server, we would kindly ask you to close it unless your issue is still occurring, someone from our support team will get back to you soon!

    Just wanted to give you all an update!


    Five separate things:

    1.

    The overhaul of the settings removed some important settings regarding gampires Master Servers, they're there by default but when clicking save on the webinterface settings they're removed. - Being looked into right now. This is causing the Database operation failed! issue, we're adamant to have this fixed as quickly as possible.


    2.

    "Reserved Player" "Admin Access" "BanList" and "Exclusive Join" lists are missing, will be added soon!


    3.

    BlueprintsAutoDestroyTime default is 21600 (We currently limit it to 1800)

    MaxAllowedAnimalsInWorld default is 100 and should be able to be 0. (Currently must be 100 or more)

    SectorCooldownResetMultiplier=0 by default (currently missing)


    4.

    Descriptions for a lot of the settings are not added yet (On the to do list)


    5.

    Ports are misleading on the webinterface, will be updated!


    Thanks for your patience everyone! Will bring you updates as I get them!

    Yeah you're entirely right! I'll report that. We'll also update our Wiki page on connecting to your SCUM server. (Doesn't currently mention the connect with IP method)


    thanks for giving me a warning for helping here? im streaming now lol data base error still cant get into server ive spent over 80 so far ?

    You were warned for posting a 90 odd lined config without a spoiler. (Warnings are points that accumulate up to a Suspension and then Ban) But the points do expire over time. Warnings are to keep the forum neat and tidy so that they're as useful as possible. Scrolling through a thread to read it without blocks of logs or config forced on you is something we like. Really do appreciate that you were listing the settings we'd asked for, but to keep the forum tidy any of the bigger copy pastes should be in a spoiler. :)


    Regarding "Database operation failed!", looks like this was an issue introduced with the overhaul of the settings. Team is looking into it right now


    service not working... 0 cpu, can't connect... phpmyadmin with no tables.


    i think everyone here is feeling like scammed... service not ready

    "Database operation failed!" Is being looked at right now! Anybody with missed time will have it added back, don't worry! :)

    The blank mySQL server a lot of Nitrado game servers get as a free addon comes with no tables that's correct.

    Battlemetrics is listing your Query Port. Which is +2 of the normal port.

    All the settings should be available now and that error with the settings file not being there should be fixed now as well.

    RE: "Reserved Player" "Admin Access" "BanList" and "Exclusive Join" lists. We're looking into that right now also.


    Your inputs have been great btw, very appreciated!

    i downloaded the config files and reworked them , you gotta have the option to export it tho

    I've not got that option :( I did have that option when the server was first up but it looks corrupt to me and a re-install doesnt work. Still cant view/export the config in order to edit and import :(

    If you don't have any save/progress yet on the server, use the reinstall option which should fix that. Otherwise leave the ticket open and await a response.
    (Be sure to close the ticket if the above suggestion fixes it for you)