Well, this is still the community forum and not the official support. We just don't have access to the services from users. If the ticket system is not working for some reason for you, please contact the support via phone / skype.
Posts by Drakexz
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Please contact the support, they should be able to cancel the payment here and you can use it to donate via xbox.
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First of all: I don't own a server of this kind.
Try checking the config files. If the game supports a welcome message, you can usually configure / set them in the settings / a config file. You can access them trough the webinterface or (if available for the game) trough FTP.
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If its still stuck in a restart loop, try a force stop (a button which will show up in the webinterface after a certain amount of time if the server seems to be restarting for too long)
The RCON password should be shown on the dashboard in your webinterface.
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Without further info, we can't help you.
- Did you change anything?
- Any logs available?
- already tried a backup?
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I've gone through the FAQ for this particular issue as well and followed all of those directions, nothing again.
Please contact the support, this is nothing the community can fix.
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It does not for Conan / Ark but it clearly says it during the order process. It's the same during the upgrade process.
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If the file is compatible with the server it should work. Keep in mind, there might be more to do than simply replacing the file. Sometimes you have to edit a config file. Just try it.
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You can extend it trough the MS store app from nitrado, the same way you bought it, just make sure not to buy a new server.
You can not extend servers bought trough the MS store here on the nitrado site. (it's a restriction from microsoft)
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I'm not sure if this is available for Space Engineers, but for most games you get FTP access to your server (for some games nitrado isn't allowed to share the server files). Trough FTP you can easily download / upload files and folders.
You can find the login credentials in the webinterface.
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There is currently a problem with the procon layer for BF4 but Nitrado is already working on it.
Please contact the support directly for further help / info.
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As far as i know, there is currently no "guest access rights" system for XBOX servers. Sorry.
If there is no way from the game itself to give certain admin rights to players there is no other option besides the sharing of your account password which is something you should never do.
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For most games you can download the savegame trough a FTP program like filezilla. For certain games it's not possible due to restrictions from the game developers.
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Please contact the support, the community can't help you with payment related problems.
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You can reply to the ticket and say it's solved. (or call for a faster answer)
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Please contact the support for further info.
Since the servers are rented trough the MS store, it might be possible you have to contact the MS support. The nitrado support should know what to do.
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As far as i know, there is currently no official dedicated server software.
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Please contact the support, only they can help you. The community or the mods in the forum can't do anything payment related.
For XBOX servers you usually have to contact microsoft as the purcase was made trough the ms store.
