I'm sorry, but i can not help you any further. I do not own the game nor do mods here in the forum have access to your service.
I don't think its the minimal configuration of the server. It is true, servers with a higher slot count will get more ressources allocated but even servers with the minimum of slots should start without any problems.
Unfortunately you have to wait for the answer of the ticket. Tickes are processed in the order they are received. You can try to call and see if you can speed up the process but i can't promise anything.