Unable to connect to my nitrado server

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
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Support Wizard: https://support.nitrado.net

    Hello. Today, i have purchased a nitrado server.

    So far, it works perfectly fine, for me.

    BUT my friend tried to join, and they werent able to. It doesnt come up in the server browser, even after typing in the name, multiple times. They arent able to join through steam friends. Or through the nitrado 'join server' button.

    Only way that KIND OF works, is joining through the steam servers feature. But, it takes 10-15m for them to join. I log in in, in about 2mins, through the in-game server browser. And something they time out or get kicked as they join. They live in the US. Im from EU and server is based in London. Im very disappointed and not sure what else i can do.:/:thumbdown::(

    Their filters are set up properly. They are using the exact same ones as i am.

    What do you mean by 'could be mods'? The server is running 13 mods. They subscribed to all of them directly through the workshop. And they have the latest patch of the game. I went through the link you sent me before i posted. But nothing seems to work. And if it does, they take 10-15mins to connect before getting timed out or just kicked. Or else they dont connect at all.

    Well, since it is their first time connecting, that many mods they may get kicked. They have to keep retrying. Once they get connected it would be like that. I have the same issues with my ARK server + mods even once subscribed the first time. They can also add as a fav in steam. They could also do a trace route to the server. If they are too far away, they can get timeouts (well, distance isnt really an issue, its the hops). If you can connect, that is all that we can really do to assist.

    Quote from DOAGEN

    Well, since it is their first time connecting, that many mods they may get kicked. They have to keep retrying. Once they get connected it would be like that. I have the same issues with my ARK server + mods even once subscribed the first time. They can also add as a fav in steam. They could also do a trace route to the server. If they are too far away, they can get timeouts (well, distance isnt really an issue, its the hops). If you can connect, that is all that we can really do to assist.

    'They could also do a trace route to the server.' how does that work?