I have just started my first server of any sort with Nitrado. Empyrion worked well for about a week, then trouble started last week and has not been playable for about 5 days.
The issues are those that many here seem to be experiencing. First the server would fail to appear on the list - would take a a few restarts then all was well. Then inifinite loading screens. Finally - the server became completely uncontactable. Weirdly - the server started presenting different IP addresses - it's on it's 3rd at the moment. Still can't connect to it. Raised a ticket on the 3rd July but no response yet.
So my question is basically what is the normal experience with Empyrion? Have I joined at a time when something really unusual has happened - or is this level of performance and support fairly typical?
If It's the latter. I'll not waste any more time and effort and go elsewhere. If however this is some bizarre spike of technical issues I'll stick with it. Trouble is I feel like I am letting my friends down. We are a group of 3 - the other 2 pay for other game servers (that work! - one of them being Avorion on Nitrado). I want to provide my 3rd server but it's not going well!
Is the communication level - or lack thereof - always this bad? I worked in Server and then Network support for years. Some really squirrely technical issues could come up out of nowhere; but one part of the job was always keeping the user base informed, broadly, of what was going on. I haven't seen that here. Apologies if I am not looking in the right places!
Fingers crossed for an encouraging response! Thanks.