Scum Server Container/Shelter Loss & Character Reset/Change

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for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

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Assistance with all questions concerning your Nitrado service can now be found in these spots:
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    I was under the impression in the previous updates that this issue was resolved. Logged in this morning and everything was fine. Logged out for a few, then relogged and all my containers and some base elements were gone, and I was back at my base instead of the town where I logged out. Restarted the server and logged back in, same situation, except more base elements disappeared and my character was suddenly a different gender and without clothing.


    I submitted a previous support ticket about server timezone because I noted that my server was not restarting at the times I set in automated tasks (after some math, I realized it corresponded to Central European Time even though I selected the NY location for my server when I set up my account) and the server is being indexed under Germany on the Battlemetrics site.


    Not sure what to do at this point. I would like to submit another ticket, but as my previous ticket hasn't received any response, I"m wondering if there's something else I can do in the meantime. This just happened today, even though the issues reported previously by others in the forums all fall under what seems to have been already resolved.


    This is my first time renting a server, so any suggestions or pieces of advice are welcome. I'm starting to think I should have gone with ***REMOVED*** since they've at least been supporting Scum private servers for awhile, but I'm not too familiar with them either. :(

    Hi there,


    Please refrain from mentioning the name of competitors as its against the rules.


    Since the fixes were confirmed by Nitrado, have you re-installed your server?


    Try give us (and also your ticket) as much info on the steps that you have carried out, copy & paste any server logs into a spoiler etc. so we can try and assist you, but anything that requires backend work will need to be carried out by the Nitrado Support team and if that's the case you will either need to await a response via the ticket or call Nitrado Support via telephone within opening hours.


    This is a community forum so the support you get here is generally provided by the community, not Nitrado themselves, but I'm happy to help if I can as I have my own SCUM server with Nitrado that's performing very well.


    Kind regards,


    crypt0

    Quote from snoggie

    Do i need to request a fresh server install to fix this ? I have been looking around the forums but all i see is the update should have fixed this but as that was released before i rented the server surley it should be good ?

    Hi snoggie,


    When was the last time you re-installed your server from the Nitrado control panel? Was it before the fixes for the major issues were confirmed by Nitrado?


    If so, then I would advise to try re-installing your server from the Nitrado control panel (some users, including myself, it has taken several re-installs to resolve the database errors, which is what you are experiencing by the looks of it).


    Try re-installing your server, once its running try place a few storage items down, then restart the server to see if they still exist. Also check the server log for any database/error entries.


    I think I re-installed my server 3 times following the confirmed fixes for the major issues, and my server has been faultless since.


    Nitrado are still aware of a few outstanding issues that are being worked on behind the scenes so I'm sure they will update us on those at some point also.


    Try re-installing your server (if you still have the same issue after the 1st re-install, try re-install another 1-2 times as weirdly that seems to have worked for a few others, including myself).


    Failing the above, I would advise to submit a ticket to support for assistance, including as much information as you can including logs and any replication steps etc. as support on this forum is provided by the community, not Nitrado themselves: Gameserver Support | nitrado.net


    Kind regards,


    crypt0ninja

    Quote from snoggie

    Thankyou for your response. I got the server 2 days ago so thats when it was setup / installed. So for 2 days ive had these issues. Im doing the reinstalls now so will let you know the outcome. Thanks again.

    The fixes were confirmed before then so you may be experiencing a different issue...


    Yes try the re-installs, but failing that submit a ticket to support so they can get you up and running :)

    Ok so i reinstalled the server a couple of times and finally my storage boxes remain however when i logged back into the server i am now a naked man not a women and my car has gone. Also when the server was setup up and after my first 2 reinstalls the server config settings were all the same a few examples

    MaxAllowedVehiclesInWorld = 600, leave time = 20, max ping 255. When i did the last reinstall (that worked) i noticed all the config setting were different such as

    MaxAllowedVehiclesInWorld = 64, leave time = 60 and max ping is now 500. there were alot of other changes also but cant remember them. So one problem fixed now i have the issue of being a naked man without a car.

    Quote from snoggie

    Ok so i reinstalled the server a couple of times and finally my storage boxes remain however when i logged back into the server i am now a naked man not a women and my car has gone. Also when the server was setup up and after my first 2 reinstalls the server config settings were all the same a few examples

    MaxAllowedVehiclesInWorld = 600, leave time = 20, max ping 255. When i did the last reinstall (that worked) i noticed all the config setting were different such as

    MaxAllowedVehiclesInWorld = 64, leave time = 60 and max ping is now 500. there were alot of other changes also but cant remember them. So one problem fixed now i have the issue of being a naked man without a car.

    The fact you are spawning in naked sounds like you are still having a database issue, if you try to create a new character right now does it not let you enter the game due to a database error? I suspect that's what will happen if you try start a new character now.


    Have you checked the server log? any error entries in there?


    If a few re-installs via the Nitrado control panel have not resolved the problem then please submit a ticket and the Support team will assist (link in my sig) :)


    Also what you have said is correct regarding the default server settings, they were incorrect from the start but Nitrado have since resolved those default values hence why you are seeing a change :) The current defaults are correct.


    Kind regards,


    crypt0ninja

    Just tried to create a new char and when trying to complete i get the time out error. looked at server log and saw the following:

    Display Spoiler

    If there is a database error do i need to try a full install again or can i just reset the database ?


    Thanks again for your time and help.

    You would need to try a full install again in order to try resolve the database error.


    However, as advised, if several re-installs don't help then Nitrado Support should be able to assist :)


    Kind regards


    crypt0ninja

    Just logged in to my server and for the first time since the issues were fixed, they have come back. Characters have reset to 0% stats and half of my base has disappeared.


    EDIT:

    Restoring the server from the latest back up was successful. Will reboot the server to see if it remains stable.

    Quote from Chef_uk

    Just logged in to my server and for the first time since the issues were fixed, they have come back. Characters have reset to 0% stats and half of my base has disappeared.


    EDIT:

    Restoring the server from the latest back up was successful. Will reboot the server to see if it remains stable.

    Restart was stable. How weird. No idea what corrupted the database.

    Quote from Chef_uk
    Quote from Chef_uk

    Just logged in to my server and for the first time since the issues were fixed, they have come back. Characters have reset to 0% stats and half of my base has disappeared.


    EDIT:

    Restoring the server from the latest back up was successful. Will reboot the server to see if it remains stable.

    Restart was stable. How weird. No idea what corrupted the database.


    Hi Chef,


    Prior to you restoring a backup, was your server installed pre or post Nitrado confirming some of the major fixes?


    Kind regards,


    crypt0ninja

    Both, I reinstalled it post fixes and it was stable for several weeks. Just a weird anomaly on Saturday morning's restart that caused the server to load up from a point several days prior, possibly a week along with zero stats and full HP/Fuel/Battery on vehicles. Symptoms of what we experienced when the servers were first live. Server is back to being stable since so no idea what the gremlin was.