This is appalling. As my Astroneer server didn't show on Steam, I decided to change the game to ARK.
The server is active (Shows on Steam when using the query port), but is not available to play on.
Steam reports no game found.
ARK reports "Host connection timeout"
This is by far, the worst service I have ever received. No response from support in 4 days.
I'm a streamer and content creator. I was going to use this platform for hosting a stream. Instead I will be advising potential customers of my issues.