I'm sorry the issue is still being investigated. Us mods do not have access to your accounts or servers. If you havent already submitted a ticket I would do so. Questions about added time I dont have an answer for that it has to be done througj support. Please make sure to update your support tickets with any new questions you may have. As soon as i hear something more I'll be sure to uodate you all. Im sorry for the frustration this is causing and the inconvenience as well.