Using the FTP on filezilla, using the credentials given to me, and the directory seems to be empty? just a '/'
I had to go to the ftp settings in the dashboard and change the password to something else first, then it let me in.
You will not get access to the gameserver files for every game. I'm not sure about Astroneer.
It seems Wakanatus can see the files so it should work for you too. If ths login is working and you still can't see the files, please contact the support.
Ticket erstellen | Create Support Ticket Twitter Status Page:
DE: +49 (0) 721 7540 44 44
US: +1 775-321-2102
DE / EN: nitrado.net
DE: Die Zeiten zu denen die Holtine besetzt ist als auch die Kosten für den Anruf sind der offiziellen Support Seite zu entnehmen.
US / EN: The support times and the cost for the call can be found on the official support page.
Same for me.
I was able to upload my save file to the empty dir and it did take when I started the server up, but it doesn't look like its Modified date is updating so I don't think this is the actual save directory. Also makes me suspect that the actual save will be overwritten by this upload if I restart the server.
There is no need ti post the same again and again. Please contact the support as already mentioned.