Using the FTP on filezilla, using the credentials given to me, and the directory seems to be empty? just a '/'
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I had to go to the ftp settings in the dashboard and change the password to something else first, then it let me in.
You will not get access to the gameserver files for every game. I'm not sure about Astroneer.
It seems Wakanatus can see the files so it should work for you too. If ths login is working and you still can't see the files, please contact the support.
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Same for me.
I was able to upload my save file to the empty dir and it did take when I started the server up, but it doesn't look like its Modified date is updating so I don't think this is the actual save directory. Also makes me suspect that the actual save will be overwritten by this upload if I restart the server.
There is no need to post the same again and again. Please contact the support as already mentioned.