Please refrain from talking bad about staff. You can voice frustration about the situation but nothing bad directed at staff.
I think the "useless" phrase was not about staff, but rather about the phone call, cause it (the call) didn't help him with the server. At least I took it this way.
Thank you Kondiq . There wasn't a warning or anything given. Sometimes frustration can get the best of us. Just wanted to mention if it got to that point.
I know this isn't the ideal situation on a server being updated. I hope it does get taken care of soon. The last thing I want to see is you all unhappy or frustrated with the service.