6/19/2020 Update

Quote from Kondiq

Quote from Rondeau04

Please refrain from talking bad about staff. You can voice frustration about the situation but nothing bad directed at staff.

I think the "useless" phrase was not about staff, but rather about the phone call, cause it (the call) didn't help him with the server. At least I took it this way.

Thank you Kondiq . There wasn't a warning or anything given. Sometimes frustration can get the best of us. Just wanted to mention if it got to that point.

I know this isn't the ideal situation on a server being updated. I hope it does get taken care of soon. The last thing I want to see is you all unhappy or frustrated with the service.

oh boy I just noticed there is another update coming Thursday

I've never had this many issues with Nitrado, my ARK server runs flawlessly. This is my first EGS server, do these issues happen often?

Quote from Rondeau04

Quote from Kondiq

I think the "useless" phrase was not about staff, but rather about the phone call, cause it (the call) didn't help him with the server. At least I took it this way.

Thank you Kondiq . There wasn't a warning or anything given. Sometimes frustration can get the best of us. Just wanted to mention if it got to that point.

I know this isn't the ideal situation on a server being updated. I hope it does get taken care of soon. The last thing I want to see is you all unhappy or frustrated with the service.

I'm actually rather upset about this.. Nothing was said against anyone, frustration or otherwise.. since we get censored.. How does one go about filing complaints for situations like this, and actually get taken seriously?

Over the past two days my service has been unplayable for over 12 hours.. 6 of those due to a customer service problem.. Instead of fixing the issue they just closed my ticket..

So, as a moderator, moderating.. Where do I go to air my grievances where it wont get ignored or erased?

Je50769 I apologize it wasn't directed at staff I went ahead and corrected my mistake. By all means air frustrations here as long as it follows forum rules.

Quote from Je50769

Quote from Rondeau04

Thank you Kondiq . There wasn't a warning or anything given. Sometimes frustration can get the best of us. Just wanted to mention if it got to that point.

I know this isn't the ideal situation on a server being updated. I hope it does get taken care of soon. The last thing I want to see is you all unhappy or frustrated with the service.

I'm actually rather upset about this.. Nothing was said against anyone, frustration or otherwise.. since we get censored.. How does one go about filing complaints for situations like this, and actually get taken seriously?

Over the past two days my service has been unplayable for over 12 hours.. 6 of those due to a customer service problem.. Instead of fixing the issue they just closed my ticket..

So, as a moderator, moderating.. Where do I go to air my grievances where it wont get ignored or erased?

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Actually, I did get a warning for my post even though everything I said was 100% true about what I have experienced with Nitrado and their server updates.

ok still no update im off for the nite maybe it will be fixed tomorrow

Hi all!

Just an update for you! We're aware of the issue, we're looking into it at the moment. Appears to be not updating for already installed servers, however new servers (or servers that are reinstalled) are getting the update.

Quote from jdm73178

Actually, I did get a warning for my post even though everything I said was 100% true about what I have experienced with Nitrado and their server updates.

Warning revoked

Quote from Mekki

Hi all!

Just an update for you! We're aware of the issue, we're looking into it at the moment. Appears to be not updating for already installed servers, new servers (or servers that are reinstalled) are getting the update.

Quote from jdm73178

Actually, I did get a warning for my post even though everything I said was 100% true about what I have experienced with Nitrado and their server updates.

Warning revoked

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Thanks for the update! Really all we want to know is that it's being worked on and not just being ignored.

So I just got off the phone with customer service again. If you download your save and .yaml through FTP you can then reinstall the server and it will have the update. After that all you have to do is overwrite the save and .yaml and your server should receive the update!

Hey all! Updates should be rolling out to your servers right now, it will be forced to restart.

Edit: Might take a little bit as Empyrion is quite big.

Would ask you kindly if you could close any open tickets regarding the update, this would really help the support team out!

Edit 2: Merged the other Update thread into this one. #ATidyForumIsAHelpfulForum

well server has been updated Thanks But just a hint if the know there is a issue at least pin it in the forum so we don't get to crazy posting about it.

Looks like there is another update for Empyrion. We are aware and keeping an eye that it updates nicely to your servers.

Quote from Mekki

Looks like there is another update for Empyrion. We are aware and keeping an eye that it updates nicely to your servers.

Since the server update on June 20, I can't see the

server on the Empyrion Galactic Survival server list.

After the update problem that left us all day, June 19 with no server service, still can't use the dedicated server we paid for 3 months.

We have tried to connect via telnet not responding.

Thanks.

Quote from ACSA

We have tried to connect via telnet not responding.

Is Telnet enabled in the settings for your server?

Quote from Mekki

Quote from ACSA

We have tried to connect via telnet not responding.

Is Telnet enabled in the settings for your server?

Yes sir.

you to eh? I just lost all my save data like WTF

yeah, no I got the infinite loop of loading, I tryed the restore backup and I still have the loading screen any ideas?

nothing yet for me, i have the same issue, but I restored back up, ill let y know if anything works