FTP Credentials not working

Become part of a great team that has nothing less as its goal than to be the world's best game server provider. Keep facing new, challenging and exciting tasks at a company that values your opinion.


open positions @ Nitrado
  • I just purchased a Astroneer server, and trying to log into the FTP so I can upload a save to play from. However the FTP server is not accepting the credentials that are listed on the Dashboard for the server..

    Phone support is no help; either hangs up on you saying they are busy. Or you sit on hold for 34 min, just hear silence when your up next in to talk to someone, then it hangs up on you!

  • Can you show a screenshot of your login (blur the password / username)? Everything entered correct? Please try again and make sure to include no spaces etc. after the password. Maybe even try a different FTP client.


    If it doesn't work and you can't get trough via phone, you can open a support ticket.


    ticket.png Ticket erstellen | Create Support Ticket twitter.png Twitter Status Page:
    https://twitter.com/nitradostatus
    phone.png DE: +49 (0) 721 7540 44 44

    US:
    +1 775-321-2102
    skype.png
    DE / EN: nitrado.net

    US:
    nitrado-us

    DE: Die Zeiten zu denen die Holtine besetzt ist als auch die Kosten für den Anruf sind der offiziellen Support Seite zu entnehmen.

    US / EN: The support times and the cost for the call can be found on the official support page.


    Support Webseite | Support Page

    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.

  • This was resolved by using a proper FTP client, rather than Chrome or Explorer to test credentials.


    Now onto why I can't view my expert settings... "The requested file or directory could not be found" - opening a support ticket for that.

  • I'm getting this same issue. Failing on WinSCP as well as Filezilla.

    If I try to change my password via the web interface I get the error, "User <username> home directory not found".


    Filezilla error:


    Command: PASS ********

    Response: 530 Login incorrect.

    Error: Critical error: Could not connect to server

  • I am running into this same issues when attempting ftp access for an astroneer server I just rented. Attempted access via filezilla, got the 503 login incorrect message. Tried changing the password via the web interface and get the home directory not found error. I am very interested if this problem is resolved.



    ** Update:

    I had a thought shortly after I wrote this, don't know if it will work for you, but I think my issue was because I had never actually used the server. Actually logging in and then out of the astroneer server fixed my issue. I think it just had not actually created the user directory. I am now able to change the ftp password and access it via filezilla.