More than 24 hours without a server patch leaving server useless

I'm waiting on the 12.5 Experimental Empyrion patch which was released yesterday. This is the second time the game has patched leaving our server down for over 24 now waiting. I have more than 2 days of downtime for a service I'm paying for - and the problem isn't that the server files haven't been released because other servers for 12.5 are up and running.

I'm not sure how Nitrado updates, but this is unacceptable. There isn't even so much as a notice or planned time that the patch will be implemented for Nitrado servers. Some feedback would be nice!

Quote from Rondeau04

Hello

Have you tried doing a server restart to see if the update comes through?

You asked that yesterday, and we told you yes, multiple times.

Quote from DOAGEN

So you had asked in another thread, same topic?

Each thread is treated as a new thread.

I'm not looking for support for my problem in this thread (this is Suggestions, wishes, feedback on Nitrado, correct?) I'm giving FEEDBACK to Nitrado's service overall, as this is the SECOND time this problem has happened and I can't so much as get answers except for "have I tried turning it on and off again" - and the fact that Rondeau04 asked the question again shows how much attention is being paid to the matter.

The service could be greatly improved if we could get information other than the standard FAQ which states it should be resolved in a few hours if not submit a ticket. As it is I'm paying money for a service I'm not receiving.

Quote from DOAGEN

thank you for posting your service experience.

Enjoy the evening/day.

Thanks for your response Doagen, overall I've been satisfied with Nitrado as a service and I appreciate your help - it's these experimental patches, just want to know what's going on with them and what the hold up is. Hopefully they'll take a look at this feedback to be more clear with their customers. Take care.