Update again

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net
  • new York. It's based on the vm host. So even within a center some servers have more problems ( you can learn a lot from the support techs if you get them chatty )

    I got one of my servers fixed by nitrado, it now boots and runs (he moved hardware), it will boot but minutes later goes back to saying no game server for hosting

  • I Called Nitrado support direct. They can see my trouble ticket. They see the issue but Donkey Crew (Last Oasis) devs have not released tools to Level 1 tech support to assist customers with these issues. My ticket has been elevated to Level 2 and I was told that I would receive a response in 1 hour.

  • Some others said there server starts right up also, so i put a ticket in. Mine also crashes several time a day resetting my crafting stations and losing resources.

  • still down NY as well

  • I Called Nitrado support direct. They can see my trouble ticket. They see the issue but Donkey Crew (Last Oasis) devs have not released tools to Level 1 tech support to assist customers with these issues. My ticket has been elevated to Level 2 and I was told that I would receive a response in 1 hour.

    Been 4 hours now and my server is still down. I tried to call them now and all I am getting is dropped calls.

  • Приобрел долгожданную возможность играть без людей на своем сервера и в итоге получил абсолютно нечего, разве что возможность лицезреть по началу запущенный сервер и отсутствие возможности зайти на него, а после после обновления в 140кб перезагрузку сервака длиною в жизнь )


    В целом давным давно я ушел из игры из за того, что игра была кривая


    Не чего не изменилось, держат планку

  • I Called Nitrado support direct. They can see my trouble ticket. They see the issue but Donkey Crew (Last Oasis) devs have not released tools to Level 1 tech support to assist customers with these issues. My ticket has been elevated to Level 2 and I was told that I would receive a response in 1 hour.

    Been 4 hours now and my server is still down. I tried to call them now and all I am getting is dropped calls.

    I finally reached them I was told that there have been so many issues with the last patch trashing private servers that have been elevated to Level 2 support that they are swamped with issues and could not provide an ETA as to when the server might get back up. Nice job DC.

    I did inquire about a refund and they were not adverse to my request. I will give them a bit more time. I made it clear that another 5 or more hours was not going to be acceptable.

    It was also noted that prior to and following the hardware move that the game was eating 100% of the available memory on their servers, and this is occurring everywhere.

  • I had my server being hosted in the New York data center, I used the web gui to move it to the Los Angeles data center. I quickly deleted my New York instance(doesn't happen for a few days), was able to reuse my User Identifier/Game server registration key on the new instance(have to do this fairly quickly). And my new server came up fine with an updated version, and no game/player data lost. As I believe all the actual game data is being stored on DC's servers and not Nitrado's.

  • Guys.... first of all, if your server is stuck in "restarting" when prompted "force Start" it. This has worked both times I was stuck restarting. Side note, The wonky stuff going on is hardly the server management people or problem. This is entirely Donkey Crew working Kinks out.... you all notice how we had 5 days access BEFORE the community server patch was released.... soooo I would say calm your Teets. Cheers!

  • У кого нить решилась проблема ? Я все так же жду чуда

    Who has the thread solved the problem? I'm still waiting for a miracle

    Mine was solved by restarting server. That got it stuck at restart for 20 min, a popup came saying it was stuck and to force start or force stop server. I hit force start and it worked after 5-10 min of waiting.

  • Well i was in the middle of playing when my server kicked me again, i though it crashed again. Here they finally replied to my ticket after 2 days and 5 hour saying they moved my hardware. Didn't ask, just did it. I though ok finally i get to play without it crashing several times a day. Nope it won't start up at all just says restarting for 10 minutes then goes right back to stop. I hope i don't have to wait another 2 days before they do something again.

  • Well i was in the middle of playing when my server kicked me again, i though it crashed again. Here they finally replied to my ticket after 2 days and 5 hour saying they moved my hardware. Didn't ask, just did it. I though ok finally i get to play without it crashing several times a day. Nope it won't start up at all just says restarting for 10 minutes then goes right back to stop. I hope i don't have to wait another 2 days before they do something again.

    You might, i have had this happen to me as well after a move, click on the reinstall button to bottom left in web interface, this will wipe your server configuration, and start the server, you then need to name your server and add your key back and click save, when u click save it will reboot server, might work.


    You do not lose any map or character data, even though it says it will all be wiped, the data is handled by donkey crew

  • Well i was in the middle of playing when my server kicked me again, i though it crashed again. Here they finally replied to my ticket after 2 days and 5 hour saying they moved my hardware. Didn't ask, just did it. I though ok finally i get to play without it crashing several times a day. Nope it won't start up at all just says restarting for 10 minutes then goes right back to stop. I hope i don't have to wait another 2 days before they do something again.

    You might, i have had this happen to me as well after a move, click on the reinstall button to bottom left in web interface, this will wipe your server configuration, and start the server, you then need to name your server and add your key back and click save, when u click save it will reboot server, might work.


    You do not lose any map or character data, even though it says it will all be wiped, the data is handled by donkey crew

    Nope didn't work still does the same thing. Worth a try, thanks