Lack of customer service

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  • I'm not happy either, they finally responded to my ticket and said we received your request and have evaluated it as needing additional review or actions. We will forward this ticket to the appropriate department and answer your ticket in the order it was received. Really, evaluated as needing additional review or action, what else would it be, it's not working at all. What else were they going to say. What they said don't even mean what they are even doing but just dragging it out. It's like they have 200 people who know nothing of anything and can't fix anything and just a handful that does. I went from a working server that just kept crashing to one that wont work at all. Why cant they just switch me back till they get another working server for me. I feel like they are taking priority over taking money from new customers and giving them servers before making sure the ones that all ready paid have a working server. I don't understand why they would just move my server to new hardware and now they wont move it again to at least give me a working server again. I myself am 52 years old and had used many providers over the years and never had to wait days just to get a response or deal with all this bull. Thing is this is not the only server i have through them. I also have a ps4 ark server with them and had other servers with them over the years. I will be done with them when as soon as i'm able to get service through some one else. I hate it when game companies partner with this terrible providers.

  • I'm having the same problems and my server hasn't worked from the moment I got it. I called after a few hours and was told that they would change the hardware and to wait 30 min. After waiting had the same problem but the difference was i could see the server in my steam favorites but couldn't connect to it and it had the wrong name and player count. I called again and was told that he would make a support ticket for a lvl 2 engineer and now 28+ hours later I have received no response and the timer continues to count down on the server I paid for. I wont be getting anymore Nitrado products at this rate.

  • Well i guess they finally after 3 days replied back saying they fixed it and i notice they moved its location again. Nothing saying anything about moving server to different hardware. Haven't check it out yet, guess we see. looks like it crashed at one time all ready we see.

  • So after a customer support person made my support ticket for me and waiting a day I get a single sentence in response, "Hello, So that we can check the issue more closely, we need the server name and if available a the password". Why did the person who made the ticket for me not ask me these things while i was talking to them? Now I have to wait another day because they didn't think to get all the information needed? And while this happens the timer continues to tick away on my purchase. Nice

  • So after a customer support person made my support ticket for me and waiting a day I get a single sentence in response, "Hello, So that we can check the issue more closely, we need the server name and if available a the password". Why did the person who made the ticket for me not ask me these things while i was talking to them? Now I have to wait another day because they didn't think to get all the information needed? And while this happens the timer continues to tick away on my purchase. Nice

    They responded with same message to me, i just feel like its a automatic response so they can say we responded. Funny thing is, there asking for that to check the settings, What settings, and when they first install the server they don't require any setting to first start it up so why would they need addition info to start it up again. After they asked for more info i waited 3 days before they responded again and finally got the server started up again.

  • So after a customer support person made my support ticket for me and waiting a day I get a single sentence in response, "Hello, So that we can check the issue more closely, we need the server name and if available a the password". Why did the person who made the ticket for me not ask me these things while i was talking to them? Now I have to wait another day because they didn't think to get all the information needed? And while this happens the timer continues to tick away on my purchase. Nice

    They responded with same message to me, i just feel like its a automatic response so they can say we responded. Funny thing is, there asking for that to check the settings, What settings, and when they first install the server they don't require any setting to first start it up so why would they need addition info to start it up again. After they asked for more info i waited 3 days before they responded again and finally got the server started up again.

    Well i guess my 3 day wait begins. I'm just bothered by the fact that i had to wait for the automatic message again to even get the process going after I already spoke to 2 people about it with absolutely no progress or help with anything I couldn't have done myself

  • Got a response almost exactly 24 hours later, "Unfortunately we cannot detect any further difficulties on our side. We will forward it to our technical department and get in contact with the developers accordingly..." I feel like this is another automated response mostly because nothing has changed. Also why don't they try to join the server because no one else can out the the 5 people i've had try. The stats say no one has ever been in it so i know they haven't tried. At this point i've requested a refund. I'm not going to pay for a customer service that sends me a generic response every 24 hours that just tells me that they see nothing wrong and if i have any further questions feel free to ask. I'll go play on one of the other hundreds of servers that people CAN connect to. I'll save my money

  • Got a response almost exactly 24 hours later, "Unfortunately we cannot detect any further difficulties on our side. We will forward it to our technical department and get in contact with the developers accordingly..." I feel like this is another automated response mostly because nothing has changed. Also why don't they try to join the server because no one else can out the the 5 people i've had try. The stats say no one has ever been in it so i know they haven't tried. At this point i've requested a refund. I'm not going to pay for a customer service that sends me a generic response every 24 hours that just tells me that they see nothing wrong and if i have any further questions feel free to ask. I'll go play on one of the other hundreds of servers that people CAN connect to. I'll save my money

    Still can't get any responses to my requests either, if you haven't signed up with Nitrado yet, steer clear.

  • DOAGEN

    Closed the thread.