The account is permanently banned.

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • Hello,

    Once my server updated to version 1.2.29838 (29838) I now get this message every time I try to login to my private server.

    "The account is permanently banned. - Message:"

    I do not get a ban message when I join the public servers so this is clearly something specific with the private servers. Is anyone else experiencing this? I went to the player tab on the dashboard and double checked, I'm not showing as banned, made sure the ban check box was unchecked and did an update on the player record and that didn't fix anything.


    Closed the thread.