So about an hour ago my server dropped all its connections even though it said it was active hosting and online. We all then tried to get back in and regardless of restarting our pc's, the server or even switching maps, everyone gets the following error message "incompatible unique net id" I have put in a service request as the limited number of tools does not let me diagnose the issue out.
Please sound off if this is happening to you or if you had this issue and solved it.. let me know and thanks!
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Has the server issues been resolved yet? Looking forward to playing the game.
Please Nitrado! Fix this soon. We can't even play on the server now.
Been over 5 hours without a word from support. Disappointing. I put the ticket into the system before this forum post and still no word back at all.
16 hours ago our issue was reported, support staff have yet to even REPLY to it. I have had more down time on this server than I have had uptime. Why am I PAYING for a service that DOES NOT WORK?
Sorry that you are having issues.
If you have not already, please contact Nitrado Support.
Link: Support | nitrado.net
Tickets are worked in the order in which they are received. Tickets are usually worked the same day when submitted (within 24hrs).
Times are crazy and a lot of people are stuck at home. This resulted in an increased amount of support requests which means it currently takes longer than usual to receive an answer. Our team does the very best to help you as soon as possible. We appreciate your understanding and hope everyone stays safe and healthy. Game on, Your Nitrado Team.
This is a Community Support Forum which means admins and gamers like yourself can help each other out as needed.
Thank you for your patience.
Still hasn't even looked at the ticket I put in...I have been hosting video games on private servers for over 5 years, and this is easily the worst experience I have ever had. I will be writing the game devs with these links and my support ticket to show them why hosting with this company isn't the best direction for their game.
Any host provider that ignores support isn't worth its weight in beans in my opinion.