Why can we kick/Ban toxic people from our Private servers yet ?

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net

    Honestly why have you launched servers if admins of the servers dont have even the basic tools to enable server control....

    Im paying a premium for nothing really. So please get this fixed ASAP or well i guess you will loose my 200 buks a month going forwards.:thumbdown:

    Quote from lerigot

    Honestly why have you launched servers if admins of the servers dont have even the basic tools to enable server control....

    Im paying a premium for nothing really. So please get this fixed ASAP or well i guess you will loose my 200 buks a month going forwards.:thumbdown:

    I agree, just because donkey crew treats it's customers in this manner, does not mean you guys need to as well, all it takes is some intelligent forethought

  • Rondeau04

    Changed the title of the thread from “Why can we kick/Ban toxic shits from our Private servers yet ?” to “Why can we kick/Ban toxic people from our Private servers yet ?”.
    Quote from DOAGEN

    As mentioned in other thread, the game is new which also means limited access to server and configurations. As they are released, if Nitrado can build interfaces into them, they will.

    Looks like though with this game the configs will be different.


    In time.

    Understandable, but you could at least keep us updated about our service, is not too much to ask

    Not sure what you are referring to specifically.

    Nitrado is a Game Server host. They provide the Hardware. If they are say swapping out a hard-drive and is planned, they do email the customer.

    As for the games its really what a Community Support Forum can assist with. Also Nitrado does post if they are aware of updates on their support Twitter page. Also as tings are release they update their Wiki. Which I see has some things added for Oasis.


    This forum is not for that.

    Also the moderators have no access to servers or accounts.


    Feel free to submit a ticket to Nitrado Support and suggest specifically what you might be looking for.

    Link: Support | nitrado.net


    Thank you.


    I will explain it further then, you know when your servers are offline, you can let us know why, i wake up this morning to a server in continual reboot, a quick 2 minute post saying the update has caused the downtime would be very helpful, and make us feel as if you guys are there for customer support, instead of ignoring us like the developers of this title do.

    I just got a response from the devs saying, "it is planned and most likely will be available in the next patch. Sorry for inconvenience"

    so hopefully we get it soon, and can clean our servers up.

    Quote from WolfyyyD

    I just got a response from the devs saying, "it is planned and most likely will be available in the next patch. Sorry for inconvenience"

    so hopefully we get it soon, and can clean our servers up.

    Glad to hear it! Now that the server team isn't dealing with official crashing every 5 minutes, hopefully we'll get some love. The balance changes they've said were the focus next week shouldnt involve the server team.