Server Restart

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • I Pre-Purchased the Last Oasis Server which as I found out was having issues to begin with then I looked online to see if they were up and running and through chance found a post that Private Servers were indeed up. I then Logged into Nitrado to see if it was up and it said Installing searched the web because it was in the installing phase forever then it magically installed after which I went to the web interface and could not connect my steam account and then suddenly 20 minutes later was finally able to so i rename server then it says restarting at which time I have been stuck in this perpetual restarting phase for well over 20 minutes so i read some posts force stop then restart cause it appears this happens quite frequently and it is still stuck in restarting. I want to edit my server and actually play since I have not played the game but one day and then said I want a private server and have been waiting patiently for this to open.

    Ticket submitted but I am actually paying for this service now and do not wish to wait days for a response.

  • Okay spoke with a representative at Nitrado and the server is running so the issue is not on their side it is a back end issue and they actually do not know what is going on. Hopefully the people over at Last oasis can fix this issue because Nitrado has no idea why the servers are not restarting or showing up for some. I know this doesn't help you guys who are experiencing this issue that I am having but Nitrado is aware and are trying to see why this is happening but I reiterate again according to them the servers on their end are running so the problem is else where.

  • It still says starting what he suggested is to reinstall it which I am currently in the process of doing and then once again do the key generation from steam and rename server but I assume if the problem is not fixed the minute the server says up and then I rename and restart I will have the exact same issue.

  • Yeah I am stuck in the perpetual restarting part once again and cannot for the life of me understand how other servers are showing but mine is not. I read that it takes sometime but, I literally was restarting for well over 2 hours earlier and hope this is not indicative of how this is going to be. I own a Rust server through another game server company and have never had any issues like this. I do not understand where the issue would be if it s a back end issue that is coming from Last Oasis themselves then they have to be aware of it. If they are aware then write to Nitrado and let them know what is happening so they can tell their customers. We are all paying for this service now and time is ticking down yet we are unable to access our servers. If this is the norm for this game I will request a cancellation and refund of my money until this issue is fixed.

  • Ok here it is at least for today. the problem persists Nitrado looked at the files and everything is set up right on our end but something else is happening so they advanced the support ticket and will get back to me after they figure out what is happening. If anyone has a server running through Nitrado now that can help those of us having an issue please contact me on discord at Discord and let me know what you may have done to get your server up and running .

  • poop. I had to do a hard reboot once on my server, but it came up after that, and then I could provision it into a realm on DC's interface. Sounds like you guys aren't gettin gthat far. The servers DO have to phone home to donkey crew... they're really just node terminals, Nitrado almost certainly has to treat them like black boxes based on what I've seen.

  • Hey Arch, first time user of Nitrado here. Was wondering how you created a realm in the myrealm page? All it has for me is the game reg key, no servers or realms found. I'm totally at a lost.