Cant add credits to my wallet

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord:
Guides section:
Support Wizard:
  • Hello, i know in a forum cant solve this problem, but nitrado had already too much threads with the problem of "cant charge credits", why nitrado dont solve this?
    btw im trying to charge more credits, and me and my friends are happy with the experience playing on nitrado servers, but how i do the payment if the same system dont let me pay?
    Is this a one time experience and never come back? :(

  • As a sidenote to Rondeau04s answer: your problem might be a "unique" combination of the payment provider, your payment data, the country you are in etc...

    Sorry, but there is not a single fix for all those problems and thats the reason you have to contact the support.

    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.

  • yeah it might be unique, but my question here is why i can contract the service with no problems and the renew its a problem?
    it should be more easy to renew than contract

    For additional and unnecesary information im on "latam trying to pay with MXN"

    i send a ticket so lets wait, have good day :)