Server Down For a week now And no help

Nitrado now has an official Discord server to bring communities, friends and other gamers together!
Join the Nitrado Community Discord now and share your experiences and knowledge with others!

Click here to go to the Discord Server!
  • i play on gigacentral 3 of the servers went down on the april 30th 2 came back up on may 1 st but the 3rd one never came back Gigacentral Extinction: i9xcp9d1 neven came back up now the owner has sent multable tickets over the past week she said the server will start but it never shows up in the cluster list

    now im writing you because me and 50 other players that are on that sever has not been able to get on to even transfer our toons to a better working server this is a problem and needs to be fixed as we pay alot of $$ every week , month to play on your data centers now the owner is curently in the hospital and cannot contact u directly but i know she has contacted you and nothing has happend in a week

  • yes they are checking evrything i just got a msg from the owner saying yall moved the server to a new box and so we are trying to start it and it is hanging on startup so she is checking to make sure the settings didnt currupt in the move will keep you posted

  • having the same issue. started with 1 map. several tickets later trying to get that fixed, nitrado "changed what hardware it's on" and now 3 maps are down out of our 6. like wtf...

    I have 2000+ lines in my log with [2020.05.05-14.16.47:147][ 0]Failed to create Search Handle, retrying... This is crap.

  • yes they are checking evrything i just got a msg from the owner saying yall moved the server to a new box and so we are trying to start it and it is hanging on startup so she is checking to make sure the settings didnt currupt in the move will keep you posted

    try restarting them a few times. it sucks... but it's how I'm fixing my own problems since nitrado support takes ages and they don't even seem to read our requests or understand our problems. I told them my Val map wasn't showing up on the list and they looked at the map and sent me "Your map is no longer stuck in a restart loop. It is working fine now. Hope that fixes your problems". because you know... I told them it was in a restart loop... smh.

  • ok still not coming up tryed everything and nothing in the logs as to why so she sent a reply but is not fixed as of yet

    Fixed mine. I went back through my discord to see when the last time the map was playable. Did a map restore to that day, then did a full server restore back to that day. then I had to restart the server about 15 times and it started up and working. Good luck.