Server Down For a week now And no help

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net

    i play on gigacentral 3 of the servers went down on the april 30th 2 came back up on may 1 st but the 3rd one never came back Gigacentral Extinction: i9xcp9d1 neven came back up now the owner has sent multable tickets over the past week she said the server will start but it never shows up in the cluster list

    now im writing you because me and 50 other players that are on that sever has not been able to get on to even transfer our toons to a better working server this is a problem and needs to be fixed as we pay alot of $$ every week , month to play on your data centers now the owner is curently in the hospital and cannot contact u directly but i know she has contacted you and nothing has happend in a week

    yes they are checking evrything i just got a msg from the owner saying yall moved the server to a new box and so we are trying to start it and it is hanging on startup so she is checking to make sure the settings didnt currupt in the move will keep you posted

    having the same issue. started with 1 map. several tickets later trying to get that fixed, nitrado "changed what hardware it's on" and now 3 maps are down out of our 6. like wtf...

    I have 2000+ lines in my log with [2020.05.05-14.16.47:147][ 0]Failed to create Search Handle, retrying... This is crap.

    Quote from Gromyown

    yes they are checking evrything i just got a msg from the owner saying yall moved the server to a new box and so we are trying to start it and it is hanging on startup so she is checking to make sure the settings didnt currupt in the move will keep you posted

    try restarting them a few times. it sucks... but it's how I'm fixing my own problems since nitrado support takes ages and they don't even seem to read our requests or understand our problems. I told them my Val map wasn't showing up on the list and they looked at the map and sent me "Your map is no longer stuck in a restart loop. It is working fine now. Hope that fixes your problems". because you know... I told them it was in a restart loop... smh.

    Quote from Gromyown

    ok still not coming up tryed everything and nothing in the logs as to why so she sent a reply but is not fixed as of yet

    Fixed mine. I went back through my discord to see when the last time the map was playable. Did a map restore to that day, then did a full server restore back to that day. then I had to restart the server about 15 times and it started up and working. Good luck.