Ticket response time

Nitrado now has an official Discord server to bring communities, friends and other gamers together!
Join the Nitrado Community Discord now and share your experiences and knowledge with others!

Click here to go to the Discord Server!
  • Hello,

    Tickets are worked on in the order in which they are received. It is all dependent on Infrastructure, Outages, Game updates. Most of the time, yes. But it may take a bit longer depending on the situation at the moment.


    As for the extension question, please submit a ticket to Nitrado Support/Billing as they are the ones that can address that. I am not as I do not have access to your account.


    Here is that link: Support | nitrado.net


    Thank you.

  • You can also call them, here's their information:


    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.