Ticket response time

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  • Hello,

    Tickets are worked on in the order in which they are received. It is all dependent on Infrastructure, Outages, Game updates. Most of the time, yes. But it may take a bit longer depending on the situation at the moment.


    As for the extension question, please submit a ticket to Nitrado Support/Billing as they are the ones that can address that. I am not as I do not have access to your account.


    Here is that link: Support | nitrado.net


    Thank you.

  • You can also call them, here's their information:


    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.