Server ping is 9999, after upgrade

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  • Hello, I've been trying to reach some kind of support all morning. No one answers on skype and the us number doesn't work. My server ping is 9999 and this with an upgrade yesterday, how can this be fixed? Also, if it cannot be fixed, how can I just cancel? I can't see anybody wanting to join with this bad ping, thanks in advance...

  • Please give us more information about the game and what upgrade you have done.


    I'm not aware of any problems with the US number. There might be a problem on your end. You can always send a ticket. Keep in mind, tickets are processed in the order they are received.


    If you want to cancel your server you also have to contact the support. This here is the community support forum, we do not have access to your server.


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  • Hello, I've been trying to reach some kind of support all morning. No one answers on skype and the us number doesn't work. My server ping is 9999 and this with an upgrade yesterday, how can this be fixed? Also, if it cannot be fixed, how can I just cancel? I can't see anybody wanting to join with this bad ping, thanks in advance...

    Where do you see the 9999 ping value?


    I ask as I sometimes see my server having a ping of 9999 when I look at it from the list of available servers on the "Join Ark" page. However, once I join my server, the ping is actually very low (on average, between 14 and 20).

    Myrm


    I am currently employed as one of Emperor Palpatine's Imperial Royal Guard (Yinchorr Academy - Class of 2019).