Just bought a new server and it’s stuck in a restart loop.

Having exactly the same issue!

Having the exact same issue and its infuriating me, my partner bought a mobile server at the same time for himself, which is working without issue... Nitrado sort it out we've put the guts of 20 quid too you today to not be able to play...

If it is a new server, try a reinstall.

For existing servers if you try force and restart it might resolve it.

If that all fails, you will need to contact Nitrado Support.

This is a Community Support Forum. Moderators have no access to servers or accounts.

Link: Support | nitrado.net

Thank you.

I have the same problem! Yesterday I rented a ARK Xbox One / Windows 10 server, today morning he started running, and for few hours i only have seened a "server restarting" status...

Sowietek Please follow the instructions given by Doagen in the post above yours.

And if we have done all of the above? And yes i submitted a support ticket too

Same problem since yesterday for me too, and support ticket staff are not replying .

Bought a server 24 hours ago and still no sign of it even starting up.

´Prepaid and instantly online´

Not happy.

Why aren´t they even acknoledging the problem by a ticket reply? seems Nitrado is ignoring their customers..

Thank you for submitting a ticket.

Tickets are worked in the order in which they are received.

Nothing the Mods can do here. Please be patient and someone will get to the ticket.

Thanks.

does anyone know the average time for tickets to be answered as I submitted it 5 hours ago and still no reply. I ave practically lost a whole day which I have payed for.

Tickets typically can take 24hrs. In some cases depending on the ticket list, longer.

Thank you for your patience.

I'll probably be censored for this but just bought a ark server from another host and instant setup and perfectly running lol.

Wont be coming back to nitrado you guys lost a customer

Serwer is running, everything is ok. Support helped me after I had sended ticket. I waited something about 2/3 hours.

Anyone reading this or even if you search the forums: any restarting or stuck server try the following...

(1) If new server, try an install. In most cases this resolves the issue.

(2) If existing, check the logs for errors. They are in your WebUI. If crashstack and depending on the error- gamefile may be corrupted. The only fix for a corrupted file is a back recovery. Only do this if you feel comfortable knowing the error and restore. Other contact Nitrado Support.

(3) If you have no errors, attempt a restart. If it fails another option will appear that says 'forcestop'. Try that and restart. If you are using the app and dont see the frocestop, try a normal web browser.

(4) If it is an existing server, no errors but you made changes recently: reverse those changes, save, then restart.

(5) If it is an existing server and you are going back and forth from webUI to expert, do not do that. Their are notes added to the WebUI that says basically 'make a choice'. By moving back and forth you cause risk of duplicate ini entries, missing config and so on.

Any server owner the above is the most common things to check out. If you submit a Support ticket, you will more than likely be asked to do all of these. It helps minimizing the troubleshooting process. Anyone knows with tickets if you can shorten the amount of times a ticket is touched back and forth, the report could be fixed faster.

If I could copy and past the above on every report I would. It is unique to each situation.

Thank you for your patience and Business!

From my experience with Nitrado support, it is very good. I contacted them a few days ago to report a bug, and I had a reply the following day, acknowledging the bug and informing me that they were working on it. I had contacted them one a previous occasion to do with an issue I had, and received a reply within 24 hours. So my advice is to be patient. Nitrado support are, in my experience, very good; a lot better than the support of other software related companies.