Just bought a new server and it’s stuck in a restart loop.

Dear forum members,
for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

Therefore, we inform you that the Nitrado Forum will be closed on March 31, 2023. We are consolidating our community support to our Discord channel, which is faster and more efficient. We have also seen incredible growth in our community due to the hard work of our moderators and our bots. We are confident that this move will ensure that we provide the best support possible for our users.

Thank you to all members for your continued use of the forum!

Assistance with all questions concerning your Nitrado service can now be found in these spots:
Community Discord: https://discord.gg/nitrado
Guides section: https://server.nitrado.net/guides
Support Wizard: https://support.nitrado.net
  • Having the exact same issue and its infuriating me, my partner bought a mobile server at the same time for himself, which is working without issue... Nitrado sort it out we've put the guts of 20 quid too you today to not be able to play...

  • Sowietek Please follow the instructions given by Doagen in the post above yours.

    No support via PM.

    Important: Mods here in the forum do not have access to your services. If we advise you to contact the support, you have to create a ticket or call them. There is nothing we can do.

  • Anyone reading this or even if you search the forums: any restarting or stuck server try the following...

    (1) If new server, try an install. In most cases this resolves the issue.

    (2) If existing, check the logs for errors. They are in your WebUI. If crashstack and depending on the error- gamefile may be corrupted. The only fix for a corrupted file is a back recovery. Only do this if you feel comfortable knowing the error and restore. Other contact Nitrado Support.

    (3) If you have no errors, attempt a restart. If it fails another option will appear that says 'forcestop'. Try that and restart. If you are using the app and dont see the frocestop, try a normal web browser.

    (4) If it is an existing server, no errors but you made changes recently: reverse those changes, save, then restart.

    (5) If it is an existing server and you are going back and forth from webUI to expert, do not do that. Their are notes added to the WebUI that says basically 'make a choice'. By moving back and forth you cause risk of duplicate ini entries, missing config and so on.

    Any server owner the above is the most common things to check out. If you submit a Support ticket, you will more than likely be asked to do all of these. It helps minimizing the troubleshooting process. Anyone knows with tickets if you can shorten the amount of times a ticket is touched back and forth, the report could be fixed faster.

    If I could copy and past the above on every report I would. It is unique to each situation.

    Thank you for your patience and Business!

  • From my experience with Nitrado support, it is very good. I contacted them a few days ago to report a bug, and I had a reply the following day, acknowledging the bug and informing me that they were working on it. I had contacted them one a previous occasion to do with an issue I had, and received a reply within 24 hours. So my advice is to be patient. Nitrado support are, in my experience, very good; a lot better than the support of other software related companies.


    I am currently employed as one of Emperor Palpatine's Imperial Royal Guard (Yinchorr Academy - Class of 2019).