I rented a server 4 days ago for Citadel: Forged with Fire.
Sadly I can't connect to it, neither can my friends. I have no idea why as I have rented servers in the past for ark on Xbox one and had no problems.
The error message is connection timed out.
I have reinstalled the server, set to defaults multiple times, checking to see if I've missed anything, and still no luck with it.
The server is rented in London, and I have sent in a support ticket also for help from Nitrado employees.
Was wondering if there's anything I can try whilst I await a reply.
P.s. I can connect to other servers private and official, just can't connect to my own.