Xbox one connection issues

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for some time now we have been creating and maintaining new ways to help game server admins with questions and problems as quickly as possible, e.g. our Guides section and the Nitrado Community Discord.

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Support Wizard:
  • I've been trying to join a friends server for 3 days now and everytime I join it wont let me interact with any items in or out of my inventory, I cannot open doors, eat or hotkey items. The option to pick things up is there but once I press to interact the menu disappears and wont come back until I jump. Zombies either don't spawn or don't see me and all I can do is walk around and slowly stave and that's even if I can get onto the server at all.

    I've reinstalled the game 3 times, reset my router 3 times closed and restarted the game more than I can remember and restarted and hard restarted my console but no changes.

    Is there anything else I can do ?

  • If you've cleared your caches, power cycled your router, and reinstalled, the only other thing I can think of to try is deleting your save file. You won't lose anything as everything is server side, but refreshing it has been known to fix some weird issues.

    In fact, I would do it in this order...

    Make sure you have completely quit out of the game (not just dashboarded) by selecting its icon and quitting from the pop-up menu (small button to the right of the Xbox button... always forget what it's called).

    Select "manage game and addons" from the same menu and delete save data by navigating to the icon in that section and using that same button This is important because there is a fast way to do it that only deletes the local save and you want it off the cloud, too, so it doesn't sync your old save again later. If you do this right you'll get a prompt asking you if you want to delete it locally or everywhere. Select everywhere. If you screw this up and delete it the other way and didn't get the option of everywhere, launch the game so it resyncs your save and do all of the above again.

    Uninstall game.

    Clear caches by holding down the power button on the console until it shuts down then unplugging from the wall. Leave it unplugged while you do the next steps.

    Power down router and unplug power for at least 1 min.

    Power router back up and let it sync to isp.

    Power Xbox up, reinstall game, then test.

    This is the most thorough way to make sure you've cleared absolutely everything that I know of. Good luck and let us know how it goes.